Overflow Shelter Case Manager Lead

Role summary

Overflow Shelter Case Manager Lead is a full-time role at Friends of Switchpoint Inc in West Valley City, Utah, United States (on-site). Posted 2026-10-03. Salary: USD 21–24 per hour. Experience level: 2-5.

Job title

Overflow Shelter Case Manager Lead

Company

Friends of Switchpoint Inc

Location

West Valley City, Utah, United States

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Salary

USD 21–24 per hour

Experience level

2-5

Date posted

2026-10-03

Job description

Description

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstances.

GUIDING PRINCIPLES:

Kindness : To demonstrate compassion and respect for all people.

Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.

Transparency: To be open and honest in our relationships.

Authenticity: To do what we say, we do.

Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.

Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

PURPOSE: The Case Manager Lead serves as a subject-matter expert and resource for Case Managers, providing day-to-day guidance, training, problem-solving support, and assistance with program procedures and client service needs.

The Lead role is intended to strengthen consistency, communication, and service delivery across the team without assuming formal supervisory responsibilities. The Case Manager Lead does not have direct supervisory authority over staff. Formal employee oversight, performance management, corrective action, scheduling authority, and personnel decisions remain with the Senior Manager/Case Management Supervisor (SMCMC).

Requirements

Job Responsibilities:

Day-to-Day Case Management Support

Maintain an assigned caseload and provide direct case management services to clients.

Complete required client assessments, service plans, case notes, referrals, follow-ups, and documentation.

Assist clients with identifying and accessing housing, benefits, transportation, employment, identification, healthcare, and other community resources.

Serve as a resource and point of contact for Case Managers who need guidance with client situations, resources, documentation, or program procedures.

Provide support with complex or challenging cases and help Case Managers identify appropriate resources and next steps.

Assist with maintaining consistency in case management practices, documentation, and client service expectations.

Caseload Expectations

Maintain an active caseload appropriate to the program, funding requirements, client acuity, and staffing structure.

The standard caseload for the Case Manager Lead should generally be reduced from a full Case Manager caseload to allow sufficient time for Lead responsibilities.

A recommended starting range is approximately 50–75% of the standard Case Manager caseload, with the exact number determined by the SMCMC based on program needs.

Caseload size may be adjusted based on client acuity, program requirements, staffing levels, training responsibilities, special projects, and other program needs.

The Lead may temporarily carry a larger caseload when staffing needs require it, with the understanding that Lead duties and workload should be reviewed by the SMCMC.

Training & Subject-Matter Expertise

Provide informal coaching, training, and peer support related to case management practices, resources, HMIS, documentation, and program expectations.

Share updates, resources, and best practices with Case Managers.

Assist with onboarding and training new Case Managers as requested by the SMCMC.

Identify areas where additional staff training, resources, or clarification may be needed and communicate those needs to the SMCMC.

Serve as a subject-matter resource for established case management practices and procedures.

Communication & Team Support

Help facilitate communication between Case Managers and the SMCMC.

Bring recurring questions, concerns, resource gaps, or program issues to the attention of the SMCMC.

Assist the team in problem-solving and identifying solutions while maintaining appropriate boundaries around supervisory authority.

Promote teamwork, collaboration, professionalism, and consistent service delivery.

Provide day-to-day guidance to Case Managers when questions arise within the Lead's area of expertise.

Program & Resource Support

Maintain familiarity with community resources, housing programs, benefits, transportation resources, documentation requirements, and other services relevant to clients.

Assist Case Managers in identifying appropriate referrals and community partnerships.

Help develop and maintain resource guides, templates, and other tools that support effective case management.

Provide feedback to leadership regarding resource gaps or barriers affecting clients and staff.

Assist with identifying trends or recurring barriers that may require program-level solutions.

Other Duties

Perform other related duties and responsibilities as assigned by the SMCMC or other designated leadership, consistent with the scope and purpose of the position.

Assist with special projects, program initiatives, coverage needs, training activities, or other operational needs as requested.

Participate in meetings, trainings, and organizational activities as required.

Relationship with the SMCMC

The SMCMC retains formal supervisory authority and responsibility for the Case Management team. The Case Manager Lead works in partnership with the SMCMC by providing subject-matter expertise, day-to-day support, and feedback regarding team needs.

The Lead may provide guidance and direction related to estab