Technical Product Manager - Identity and Access Management (IAM)

Role summary

Technical Product Manager - Identity and Access Management (IAM) is a full-time role at Global Relay in Kelowna, British Columbia, Canada (on-site). Posted 2026-10-22. Salary: CAD 90,000–130,000 per year. Experience level: 2-5.

Job title

Technical Product Manager - Identity and Access Management (IAM)

Company

Global Relay

Location

Kelowna, British Columbia, Canada

Work arrangement

on-site

Employment type

full-time

Category

Product & Design

Salary

CAD 90,000–130,000 per year

Experience level

2-5

Date posted

2026-10-22

Job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay products and services. They ensure our services solve important and urgent market problems

Global Relay requires an experienced Technical Product Manager (“TPM”) to assume ownership of Global Relay’s OAuth solution and contribute to the Identity and Access Management product line (“IAM”). In this role you will be the bridge for a small, highly focused, cross-functional agile team and the rest of the TPMs, Product Management and stakeholders to deliver on the product roadmap, and to drive new products and features through the development process.

Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, refine their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training. Working closely with our Vancouver, Kelowna and London Offices, IAM teams continuously improve and support our current Identity and Access Management product.

Your responsibilities:

Working in a dynamic team environment, the TPM is responsible for:

Triaging incoming work and assigning to the correct owner

Following up on status of projects, stories, tasks, dependencies and risks

Collaborating with and sharing status reports with the Product and DevOps Manager

Addressing impediments by connecting appropriate stakeholders

Coordinating meetings with external vendors

Assisting with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status

Owning the up and down responsibility for the delivery of their component / feature for Administration, Identity and Access Management

Serving as primary product expert (functional, not technical) for the components for which you are responsible

Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards

Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap

Lead the strategic development of new features and enhancements with ownership and development of a product roadmap

Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts

Identifying and coordinating cross-component dependencies throughout the development process

Working with Product & Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule

Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities

Prioritizing and refining their team(s) backlog

Attending regular sync ups with your product manager and other TPMs in your product team

Leading sprint planning for your Agile team(s)

Attending daily stand-ups, refinement sessions, demos, retrospectives and other meetings with your Agile team(s)

Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform

Serving as the primary product expert for the components for which you are responsible

Experience with any of the following is considered an asset:

Software Key Management services

Security, Authentication, Authorization, or Cryptography

Designing security first and around audit requirements

Administration and/or Identity and Access Management products and services

Delivering micro services

Large scale performance and scalability

About you:

3-5 years of experience as a project manager or project coordinator

Degree in Engineering, Computer Science or related technical field.

Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle

Experience with Agile and Scrum development methodologies

Experience with enterprise software and Software-As-A-Service (SaaS)

Ability to understand technical as well as business requirements and accurately capture technical notes and use them to update work tickets

Demonstrate a history of being able to work effectively with groups with different levels of technical and process experience

Ability