Remote Client Care Coordinator

Role summary

Remote Client Care Coordinator is a full-time role at Globe Life AIL - Lisa Russel in Cincinnati, Ohio, United States (remote). Posted 2026-08-09. Experience level: 0-2. No degree required.

Job title

Remote Client Care Coordinator

Company

Globe Life AIL - Lisa Russel

Location

Cincinnati, Ohio, United States

Work arrangement

remote

Employment type

full-time

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-09

Job description

Remote Client Care Coordinator

100% Remote (U.S. Residents Only) | Work From Home | Full Training Provided

Help Families. Build Relationships. Grow Your Career.

Are you passionate about helping people and delivering exceptional customer service? Do you enjoy building relationships, solving problems, and making a meaningful difference in the lives of others?

AO is seeking motivated, service-oriented professionals to join our growing team as Remote Client Care Coordinators . In this role, you'll support clients through virtual consultations, answer questions, provide ongoing assistance, and help individuals and families better understand their benefit options—all while working from the comfort of your home.

Whether you're an experienced customer service professional or looking for a rewarding new career, we'll provide the training, mentorship, and support you need to succeed.

About AO

AO is committed to helping working families access valuable supplemental benefits and financial protection programs. Since transitioning to a fully remote model, we've built a collaborative, people-first culture where flexibility, professional development, and outstanding client service are at the center of everything we do.

We believe great careers are built through integrity, mentorship, continuous learning, and genuine care for the people we serve.

What You'll Do

As a Remote Client Care Coordinator , you'll serve as a trusted resource for clients throughout their experience.

Key Responsibilities

Meet with clients through Zoom, phone, email, and other virtual platforms

Educate clients on available benefit options and answer questions clearly and professionally

Provide exceptional customer service before, during, and after enrollment

Assist clients with applications and required documentation

Schedule and manage virtual appointments

Maintain organized digital records and follow-up communications

Resolve client concerns with professionalism, empathy, and attention to detail

Build long-term relationships through consistent communication and outstanding service

Collaborate with teammates to deliver an exceptional client experience

Participate in ongoing training, mentorship, and leadership development

What We Offer

🌎 100% Remote Work

Work from anywhere in the United States while enjoying the flexibility of a fully remote career.

📚 Comprehensive Training & Mentorship

No insurance experience is required. We provide structured onboarding, ongoing coaching, and continuous leadership support.

💰 Weekly Pay + Performance Bonuses

Receive competitive weekly compensation with opportunities for additional performance-based incentives.

🚀 Career Advancement

We promote from within and offer clear pathways into leadership and management positions.

❤️ Medical Reimbursement Program

Eligible representatives may participate after meeting program requirements.

✈️ Recognition & Incentive Programs

Top performers may qualify for:

Company-sponsored incentive trips

Leadership conferences

Professional development events

Performance recognition programs

💻 Industry-Leading Technology

Work with modern digital tools that help streamline communication, scheduling, and client management.

Qualifications

Successful candidates typically possess:

Excellent verbal and written communication skills

Strong customer service and relationship-building abilities

Positive attitude and professional demeanor

Strong problem-solving and critical-thinking skills

Ability to work independently and manage priorities effectively

High level of integrity, accountability, and professionalism

Coachable mindset with a desire to continuously learn and grow

Helpful Experience (Not Required)

Candidates from many backgrounds thrive in this role, including:

Customer Service

Retail

Hospitality

Sales

Healthcare

Call Center Operations

Client Relations

Account Management

We welcome motivated individuals from all industries and provide the training needed for long-term success.

Requirements

Applicants must:

Be at least 18 years of age

Be legally authorized to work in the United States

Have access to a computer or laptop

Maintain a reliable high-speed internet connection

Have webcam and microphone capability

Maintain a quiet, professional workspace for virtual appointments

Why Build Your Career with AO?

✔ 100% Remote Work Environment

✔ Flexible Schedule

✔ Weekly Performance-Based Compensation

✔ Comprehensive Training & Mentorship

✔ Leadership Development Opportunities

✔ Medical Reimbursement Program

✔ Supportive, Growth-Oriented Team Culture

✔ Meaningful Work Helping Families Protect Their Future

Apply Today

If you're looking for a rewarding remote career where your communication skills, professionalism, and commitment to helping others can make a lasting impact, we'd love to hear from you.

Apply today and begin building a career with flexibility, purpose, and unlimited professional growth.

Serve with compassion. Grow with confidence. Build your future with AO.