Retail Pastry Lead - Multnomah

Role summary

Retail Pastry Lead - Multnomah is a role at Grand Central Bakery in Portland, Oregon, United States (on-site). Posted 2026-09-10. Experience level: 2-5.

Job title

Retail Pastry Lead - Multnomah

Company

Grand Central Bakery

Location

Portland, Oregon, United States

Work arrangement

on-site

Category

Retail

Experience level

2-5

Date posted

2026-09-10

Job description

Job Summary: The Pastry Lead’s role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces to be in. This position works to meet all specifications including quality, timing, and pars, while working to continually improve baking skills. Grand Central aims to be the best part of the customer’s day by providing delicious pastries and excellent customer service. The Pastry Lead acts as an ambassador from the Commissary Pastry to the cafés and from the cafés to the customers.

Pay: $19.27/ an hour + Tips

Full-time role

Average tips range between $9-12 an hour

Non-exempt, overtime eligible

Schedule Requirements: Must be available to work on weekends as early as 3am.

The Pastry Lead works 5 shifts a week on a regular basis (3-4 baking or prep shifts and 1-2 Retail shifts). Schedule flexibility and the ability to work weekends and holidays is required.

Supervision: This position reports to the Café Manager.

Competencies:

Customer Orientation

Team Player

Mission Focus

Drive and Energy

Communicativeness

High Standards

Composure

Positive Impact

Problem Solving and Decision Making

Organizing and Planning

Self-Objectivity

Change Agility

Essential job responsibilities:

· Communicates effectively and often with the café team to disseminate relevant information, as well as filter feedback and questions up to the Café Manager.

· Leads new hire and ongoing training, provides additional expertise on pastry baking operations and sourcing and product information.

· Sets pars, ordering & Invoicing for the following:

o Commissary Pastry

o All pastry related ingredients

o Pastry and baking supplies (tools, equipment, etc.)

· Meets café pastry cost goals

· Responsible for specials and new product roll out

· Helps troubleshoot and cover pastry shifts when possible

· Responsible for all equipment used in the baking area, including maintenance, cleanliness, and training

· Ensures high quality food and maintains GCB standards by sending feedback and communication regularly to Commissary team

· Serves as a visible and reliable leader with a positive presence, and can effectively motivate the team

Makes delicious pastry in an efficient manner by consistently mixing, forming, proofing and baking pastries.

Employs different communication methods (written, in person, electronic) daily to maintain clear and timely communication to include product feedback and education to both staff and customers.

Maintains preparedness by organizing workspace, managing inventory, and stocking and ordering as needed.

Sets and maintain standards to produce high quality delicious pastries-communicate these to all Pastry Bakers and hold them accountable.

Understands and is able to communicate with the crew about daily, seasonal and special information including but not limited to:

Product information.

Systems/techniques.

Seasonality and sourcing.

Knows and demonstrate best practices.

Is skilled in current technologies, including Cheftec and Outlook.

Uses a sense of situational awareness – respond to needs as they come up.

· Works in a way that maintains a clean cafe environment including: bussing, washing dishes, and executing all necessary café cleaning tasks.

· Shares knowledge about where and how our products are sourced with customers and team members

· Has a solid understanding of our organizational structure and who/what/where to go for problem solving

· Works in a way that can improve the cafe environment- takes initiative, contributes ideas, is solutions oriented

· Uses creativity and ideas for product display to maximize sales

· Has a "pitches in" mentality, can be seen volunteering with duties or helping others

· Uses checklists and training documents to become competent and proficient with the cafe systems

· Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.

· Works collaboratively with a team. Models and encourages respectful and professional channels of communication between teammates and departments. Disrupts and corrects inappropriate communication in the moment.

· Leads teams in delivering excellent customer service - following and promoting the 3 steps to great service at all times.

· Maintains competencies and demonstrate continuous application of these skills throughout the period of employment.

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