Customer Strategist - Senior Customer Strategist (Depending on Experience)
Company: Grant County Public Utility District
Role summary
Customer Strategist - Senior Customer Strategist (Depending on Experience) is a full-time role at Grant County Public Utility District in Douglas County, Washington, United States (hybrid). Posted 2026-09-10. Experience level: 2-5.
- Job title
- Customer Strategist - Senior Customer Strategist (Depending on Experience)
- Company
- Grant County Public Utility District
- Location
- Douglas County, Washington, United States
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-09-10
This is a fantastic opportunity to join a public utility and make a real impact on customer engagement. With a competitive salary and the potential for growth into a senior role, this position offers stability and the chance to develop your career in a meaningful way.
Job description
Closing Date to Apply: September 17th, 2026 @ 5 pm PST
Customer Strategist:
Salary: $80,366 to $129,813
Midpoint: $105,090
Senior Customer Strategist:
Salary: $104,822 to $177,107
Midpoint: $140,964
Grant PUD posts the full salary range for each position. The midpoint is provided as a reference point and is not a guaranteed starting pay. Starting pay is based on job-related factors such as qualifications, experience, skills, internal alignment, and organizational needs. Most new hires are typically placed between the minimum and midpoint of the range.
Benefits: This link below will provide you with Grant PUD’s benefit that may be available if hired, different employee types are eligible for different benefits.
Grant PUD — Unified Insurance Program (uip-wa.org)
Grant County PUD will conduct a background check after a contingent offer of employment has been made, if selected for this position.
Applicants meeting minimum qualifications may undergo further evaluation based on preferred qualifications and other job-related criteria. Only the most qualified candidates will be referred for further consideration.
The District may use the applicant pool and results from this recruitment to fill additional vacancies in the same classification for up to six (6) months following the recruitment closing date, consistent with District policy and applicable law.
Position Summary
Reporting to the Vice President of Customer Experience, this position helps the organization understand and respond to customer needs. Through customer research, feedback, analytics, and design thinking, the position identifies opportunities to improve experiences across customer segments and touchpoints. Working collaboratively with cross-functional teams and stakeholders, this position develops, implements, and evaluates, customer-focused strategies and initiatives that align customer needs with organizational goals. The level of responsibility, scope, complexity, and independence assigned will be commensurate with the selected candidate’s qualifications and experience.
Essential Functions
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Customer Strategist:
Research, develop, implement, and evaluate customer experience strategies and assigned initiatives.
Gather, organize, validate, and analyze customer information from surveys, customer feedback, operational systems, billing or usage data, research, and other relevant sources.
Identify customer needs, behaviors trends, pain points, and opportunities by customer segment and translate findings into clear insights and practical recommendations.
Develop and maintain dashboards, reports, visualizations, and recurring performance summaries that communicate customer experience findings to internal stakeholders.
Assist with customer research and feedback activities, including survey development, interview or focus-group support, response analysis, and monitoring of satisfaction and engagement measures.
Develop and maintain customer personas, journey maps, service blueprints, and other tools that represent customer needs and experiences across touchpoints.
Support the design, coordination, implementation, and tracking of customer experience and education initiatives that align with organizational goals and applicable regulatory requirements.
Partner with cross-functional teams to collect information, document requirements, coordinate deliverables, and support the adoption of customer experience improvements.
Track key performance indicators, project outcomes, risks, and follow-up actions; identify data quality or performance issues and escalate them as appropriate.
Prepare presentations, summaries, recommendations, and other materials that translate complex information into clear language for varied audiences.
Build working relationships with internal teams and as assigned, customers, community organizations, and other external stakeholders to support customer-focused initiatives.
Stay informed about customer experience practices, analytics methods, utility industry developments, and relevant customer expectations; recommend improvements to tools and work processes.
Manage assigned work with attention to accuracy, timelines, confidentiality, and changing priorities, seeking guidance when scope, risk, or complexity exceeds the role’s authority.
Senior Customer Strategist:
Serve as a strategic advisor to leadership by assessing the current and future state of customer experience, identifying industry trends, and applying industry best practices to align customer experience strategies.
Partner with internal stakeholders and cross-functional teams to design and execute customer experience and education initiatives aligned with organizational goals and regulatory requirements.
Develop and maintain customer personas to guide decision making and communication.
Provide mentorship and guidance to Customer Strategists, fostering skill development, strategic thinking, and professional growth.
Analyze customer data, including segments, behaviors, journey mapping, and experience insights to identify trends, needs, and opportunities and inform end-to-end customer experience improvements.
Leverage data analytics, customer research, and feedback including surveys and market insights to inform strategic decisions and c