H&M Visual Keyholder - Parkdale Mall
Company: H&M Group
Role summary
H&M Visual Keyholder - Parkdale Mall is a role at H&M Group in Beaumont, Texas, United States (on-site). Posted 2026-10-23. Salary: USD 17–20 per hour. Experience level: 2-5.
- Job title
- H&M Visual Keyholder - Parkdale Mall
- Company
- H&M Group
- Location
- Beaumont, Texas, United States
- Work arrangement
- on-site
- Category
- Software Engineering
- Salary
- USD 17–20 per hour
- Experience level
- 2-5
- Date posted
- 2026-10-23
If you have a passion for fashion and a natural eye for style, this is a fantastic opportunity to take on a leadership role at a brand you likely already know and love. You'll get to shape the look of the store while mentoring teammates, making it a great fit if you're looking to grow your retail career in a fast-paced, creative environment.
Job description
Job Description
About the Role
As a Visual Keyholder , you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
Representing yourself and the H&M Brand positively during customer interactions (Direct)
Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store
Team & Development
Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
Develop and coach talents and provide onboarding training to new colleagues
Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
Support Sales Market and Area teams with expansion (store projects) needs
Visual & Commercial Execution
Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines
Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure you create clear trends and stories according to inspiration from the visual & commercial guidelines
Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience
Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement
Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements
In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store
Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind
In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout
Ensure your store has enough quantities of sale and other activity including POS material according to local routines
Keep sales floor and back of house clean, organized, and safe according to local security guidelines
Leadership & Operational Responsibilities
Holds additional operational responsibilities, such as opening and closing the store, managing the cash register, and ensuring the store’s security protocols are followed
Acts as a leader on duty when managers are not present, taking responsibility for the sales floor, resolving customer issues, and directing team members
May delegate and oversee tasks for the store team during their shift
Makes decisions related to store operations, including customer service escalations, staff breaks, and enforcing store policies
Acts as a bridge between the team and management during non-visual tasks
Balances visual merchandising with operational duties and customer service
Prioritizes tasks based on immediate store needs, such as sales targets or operational issues
Qualifications
Who You Are
For you to be a successful Visual Keyholder, you must be curious and creative; always looking for inspiration, proactive, solution focused, flexible, with effective communication skills to achieve results cross functionally
We look for individuals with fashion interests and leadership skills who can apply their visual and commercial experience working in a dynamic environment to the role
Experience with being solution focused to improve product presentation and commercial execution