Customer Service Advisor
Company: Halfords
Role summary
Customer Service Advisor is a role at Halfords in Suffolk, England, United Kingdom (on-site). Posted 2026-08-24. Experience level: 0-2. No degree required.
- Job title
- Customer Service Advisor
- Company
- Halfords
- Location
- Suffolk, England, United Kingdom
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-24
If you enjoy working with your hands and helping people get back on the road, this role at Halfords offers a great entry point into the retail world. It’s an ideal opportunity if you’re looking for a stable environment that values practical problem-solving over formal degrees, with plenty of room to learn about automotive and cycling gear.
Job description
On-target earnings up to £36,960
Comprising a base salary of £30,810 - £34,060
An uncapped monthly bonus scheme with average additional earnings of £2,900 per year.
5 days a week / 44 hours per week (closed on Sunday's)
Earn extra with our refer a friend scheme – T&C’s Apply
We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include:
5.6 weeks’ annual leave
Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
Family & Friends Discount Events
Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
Financial planning support via Wagestream - access up to 30% of your salary in advance
GP Access, 364 days a year, 24 hours a day
Join the Share save scheme with a 20% discount on shares
Health Cash Plan – to access wellbeing services and claim back healthcare costs
Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
Proven track record of delivering excellent customer service
IT literate
Able to handle difficult situations professionally and calmly
Experience working towards and achieving targets
Ideally, experience in an Autocentre environment
Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.