Customer Service and Resolution Specialist

Role summary

Customer Service and Resolution Specialist is a full-time role at Harris Group in Liverpool, England, United Kingdom (on-site). Posted 2026-09-09. Experience level: 0-2. No degree required.

Job title

Customer Service and Resolution Specialist

Company

Harris Group

Location

Liverpool, England, United Kingdom

Work arrangement

on-site

Employment type

full-time

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-09-09

Job description

Job Purpose

Harris Maxus UK is a growing commercial vehicle business that is moving at pace. We are looking for someone positive, organised and solutions focused to join our aftersales team.

As a Customer Service and Resolution Specialist, you will manage customer enquiries from initial contact through to resolution. You will work closely with customers, our dealer network and internal teams to understand issues, agree actions and make sure things are followed through.

This is a role with real responsibility and ownership. It is not about simply passing issues on. It is about taking ownership, getting the right people involved and making sure the customer gets a clear outcome.

Key Responsibilities

Manage customer enquiries from initial contact through to resolution

Act as a key point of contact for customers and keep them updated

Work closely with dealers to understand issues, agree actions and drive progress

Liaise with Parts, Technical, Warranty and Aftersales teams where required

Escalate issues when needed and make sure they continue to be owned

Keep clear and accurate case records and follow up agreed actions

Manage several cases at the same time and prioritise according to customer impact and urgency

Identify recurring issues and feed these back into the wider business

Essential Knowledge, Skills & Experience

Experience in customer service, operations, coordination or aftersales

Commercial vehicle experience is an advantage, but not essential

Confident communicator who is comfortable dealing with customers, dealers and internal teams

Organised and able to manage several cases at once

Positive, proactive and solutions focused

Comfortable taking ownership and seeing things through

Calm and professional when dealing with challenging situations

Benefits

Competitive Salary

Nest Pension

25 Days Annual Leave

Cycle to Work

About us

About Us

At Harris Group, we are proud to be Ireland’s leading distributor of commercial vehicles, spare parts & aftersales services with a legacy spanning over 60 years.

Founded on a spirit of innovation and strong values, our business has grown through a consistent commitment to excellence, customer service, and long-term partnerships. These principles were established by our founder, Pino Harris, and continue to shape everything we do today.

We work with some of the world’s leading automotive brands and continue to invest heavily in our parts and after-sales service infrastructure. This ensures we provide not only high-quality vehicles, but also the ongoing support our customers depend on.

As our industry evolves, so do we. We are actively contributing to the future of transport by delivering clean, sustainable, and cost-effective commercial and public transport solutions.

Why Join Us

Our people are at the heart of our success. Every employee contributes to our continued growth, and we are committed to creating an environment where you can develop, thrive, and make a meaningful impact.

We value:

Innovation and forward thinking

A strong sense of integrity and accountability

Collaboration and teamwork

Pride in delivering exceptional service

Joining Harris Group means becoming part of a team that values not just what you do, but how you do it.