Service Rep (3)
Company: Hensley Beverage Company
Role summary
Service Rep (3) is a full-time role at Hensley Beverage Company in Phoenix, Arizona, United States (on-site). Posted 2026-08-21. Experience level: 0-2. No degree required.
- Job title
- Service Rep (3)
- Company
- Hensley Beverage Company
- Location
- Phoenix, Arizona, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Logistics & Warehousing
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-21
You would be joining a well-established company where you can build a stable career without needing a college degree. It is a great opportunity to get your foot in the door with a reputable team, offering steady full-time hours and a clear path for professional development.
Job description
CDL OPERATOR
Hensley Beverage Company is a multi-generational, family-owned, local Arizona beverage wholesaler that distributes a wide portfolio of beverages, including Anheuser-Busch InBev (ABI) beers, top selling local and regional craft beers, premium non-alcohol beverages, and an extensive assortment of award-winning fine wines and spirits. We maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people.
Position Summary:
We are looking for a full-time customer service-oriented service representative. As a CDL Operator (CDL Delivery Driver Trainee), you will drive a CDL truck and/or tractor-trailer along an established route to deliver products to customers. Duties include restocking and rotating our products while putting away delivery loads at assigned accounts, establish, and maintain positive relationships with customers and accounts, resolve service complaints and special customer requests.
*IMPORTANT*
As a new CDL Driver with Hensley, you will begin your career in training as a CDL Operator (CDL Delivery Trainee) and start as an hourly non-exempt (eligible for overtime) employee. The training period is typically 30-90 days but may vary based on individual performance and training progress.
Upon successfully completing the training period, you'll be promoted to a CDL Delivery Driver role and be assigned to a route. Additionally, you will transition to an exempt salary (ineligible for overtime) position. With your salary, you will also be eligible for various incentive programs, including a monthly safety bonus and weekly performance bonuses.
Interested in learning more about Hensley Beverage? Follow the link below: https://hensley.com/
Position Responsibilities may include, but not limited to:
Performs a pre-trip and post-trip vehicle inspection as required by AZDOT.
Verifies product load-out prior to leaving plant, then drives to deliver product to customer's place of business, collects money and checks from customers, makes change, records transactions on customer receipt and obtains customer signature on receipt acknowledging pickup or delivery.
Endorses all checks from accounts and keeps monies received in a safe, secure place.
Work with Operations Leadership to service accounts; greet customers, refill/rebuild backstock, shelves and displays; prefill and build displays for weekly ad set-up
Places product in the appropriate place at the account, picks up empty containers/kegs or beer as instructed or required as part of the daily delivery procedure.
Ensures rotation of back stock and displays during delivery.
Makes suggestions to meet customer's needs and emphasizes selling points of product.
Listens to and resolves customer complaints.
Upon returning to the warehouse, verifies load-in and reconciles monies received with product sold.
Communicates with management to report competitive activity on route.
Check inbox daily for invoices, memos, or other pertinent company information.
Maintains proper maintenance and cleanliness of all Operational equipment.
Follows safety protocol and training while always maintaining safety measures
Required Skills and Experience:
Must be at least 19 years of age or older
Maintain a current/valid Arizona Commercial Driver’s License
Must have a clean driving record
Good communication skills and cheerful disposition
Excellent customer service
Must be able to work well with others
Ability to interact with diverse personalities
Ability to read code dates proficiently
Frequently required to lift and/or move up to (50) lbs. for package product and up to (165) lbs. for keg product
Must be able to work holidays
Must have reliable transportation to and from work
Must have a cell phone with data capability, we will provide cell phone allowance
Previous beverage industry experience is helpful, but not necessary
Hensley Benefits:
Medical, Dental, and Vision insurance plus EAP, 401K, Tuition Reimbursement
PTO - Paid time off
Safe Ride Home- Cab ride or UBER reimbursement