Industrial Customer Service Rep

Role summary

Industrial Customer Service Rep is a role at Hose & Rubber Supply in Provo, Utah, United States (on-site). Posted 2026-08-10. Experience level: 0-2. No degree required.

Job title

Industrial Customer Service Rep

Company

Hose & Rubber Supply

Location

Provo, Utah, United States

Work arrangement

on-site

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-10

Job description

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government.

As an Industrial Customer Service Rep, you would be responsible for providing customer service at the counter by understanding Hose & Rubber's products and applications and processing customer orders at our store in Provo, UT. This is a full-time position with benefits.

The Industrial Customer Service Rep duties include, but are not limited to:

Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner

Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner

For items the store does not carry, create a PO and send to vendor/other branch.

Prepare and assemble customer orders.

Package and ship customer orders per customer requirements

Work with Field Sales Representatives to generate more business by providing referrals and following up for the results

Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.

The job requires:

Written and verbal communication skills with an emphasis on product knowledge

Customer service skills

Ability to lift up to 75lbs at a time

Ability to perform physical tasks in a warehouse environment

Attention to detail

Basic computer and math skills

Analytical and problem-solving skills

Level of Education and Work Experience:

Must be 18 years or older to operate crimper, forklift, shop machinery, etc.

General education degree (GED), H.S. diploma, associate's, or bachelor's degree

1-2 years of industry specific experience preferred

Understanding of Hose and Rubber's product portfolio and their application preferred

Compensation:

Hourly: $21.00 - $37.00+ per hour (base of $21 per hour, plus monthly counter commission and quarterly EOI)

Schedule: 40+ hours a week; Monday to Friday with scheduled Saturday morning rotations (8 am - noon)

Benefits offered:

Paid Holidays and Flexible Time Off

Medical, Dental, and Vision Insurance

Life & Disability Insurance

401(k) Match and ESOP Contribution Retirement Benefits

We are an Equal Opportunity Employer, including disability/vets.