Guest Service Agent
Company: IHG
Role summary
Guest Service Agent is a part-time role at IHG in Mawson Lakes, South Australia, Australia (on-site). Posted 2026-10-27. Experience level: 0-2. No degree required.
- Job title
- Guest Service Agent
- Company
- IHG
- Location
- Mawson Lakes, South Australia, Australia
- Work arrangement
- on-site
- Employment type
- part-time
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-27
You would be the face of this beautiful hotel, helping guests settle in and ensuring their stay gets off to a perfect start. It is a fantastic chance to build your hospitality career in a modern, well-regarded environment that values genuine, friendly service over formal qualifications.
Job description
Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassures guests they’ve made the right choice to stay with us. As a Guest Service Agent, you’ll be responsible for all Front Office activities such as reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing. You’ll deliver exceptional customer service ensuring guests have a great experience and stay, ultimately bringing the brand to life.
This is a part time position, working a minimum of 15 hours per week.
Availability on Monday’s is required.
Ability to work across night shift if desirable.
Every day is a little different, but you’ll mostly be:
Supporting guests on arrival: Championing the arrival experience and ensure to recognize our IHG One Reward Members
Process check-in/check-out functions: General cashiering and processing of guest accounts
Stay informed: Keep up-to-date with daily events, group activities and guest feedback at the hotel. Familiarise yourself with the hotel’s offerings and local attractions so you can provide thoughtful recommendations to guests
Assist: Support the wider hotel team with other duties as required
What we need from you:
Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
Responsible Service of Alcohol (RSA) certificate or willing to obtain
Qualifications in Hotel Management and/or in a Business Administration related field preferred
Flexible availability and shift work, including weekends, public holidays, evenings and nights
Strong interpersonal and communication skills
You will need a good grasp of reading, writing, basic maths, computers and Property Management System (PMS)
Sometimes you will need to lift, push and pull objects up to 23kg. This can involve bending, and kneeling
Display a commitment to our guests by consistently maintaining a high level of quality at all times
What you can expect from us
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG
Access to our discount retail platform that makes your pay for even further
We give our people everything they need to succeed, and reward your hard work. With a range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.