IT Support Specialist
Company: Information Systems & Networks Corporation
Role summary
IT Support Specialist is a full-time role at Information Systems & Networks Corporation in Bethesda, Maryland, United States (on-site). Posted 2026-08-22. Salary: USD 70,000–80,000 per year. Experience level: 5-10.
- Job title
- IT Support Specialist
- Company
- Information Systems & Networks Corporation
- Location
- Bethesda, Maryland, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Salary
- USD 70,000–80,000 per year
- Experience level
- 5-10
- Date posted
- 2026-08-22
You’ll love this opportunity if you enjoy problem-solving and helping people navigate their daily technical hurdles. It offers a solid salary and a stable path for someone looking to grow their career within a established IT environment.
Job description
Join a Company Where Your Work Makes a Difference
At ISN , we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.
Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies , ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.
At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.
Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.
Why You'll Love Working at ISN
We believe great employees deserve great support. Our comprehensive benefits package includes:
Comprehensive Medical Coverage with Prescription Benefits
Dental Insurance
Flexible Spending Accounts (FSA)
Company-Paid Short-Term & Long-Term Disability
Company-Paid Basic Life Insurance
401(k) Retirement Plan
Paid Time Off beginning on your first day of employment
Professional growth and leadership development opportunities
Required Qualifications
• 6–8 years of hands-on experience in IT Help Desk, Desktop Support, or Technical Support roles within an enterprise Windows environment.
• Strong experience supporting and troubleshooting Microsoft Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint Online, and Exchange Online.
• Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN (SSL/IPSec), Wi-Fi, RDP, remote access technologies, and basic network troubleshooting.
• Experience supporting Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 identity services, including user account support, password resets, MFA enrollment and troubleshooting, account unlocks, and basic directory troubleshooting in accordance with established IT procedures.
• Experience supporting Microsoft Intune-managed devices, endpoint troubleshooting, software deployment, BitLocker recovery, device enrollment, endpoint compliance, and mobile device support.
• Hands-on experience supporting Virtual Desktop Infrastructure (VDI), including Azure Virtual Desktop (AVD), Windows 365, or similar virtual desktop environments.
• Experience troubleshooting Multi-Factor Authentication (MFA), Microsoft Authenticator, passwordless authentication, and account recovery.
• Experience supporting Universal Print, network printers, print servers, printer deployment, and printer troubleshooting.
• Experience supporting Fortinet SSL/IPSec VPN client connectivity, remote access, VPN authentication, and connectivity troubleshooting.
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