Support Service Representative
Company: Jostens
Role summary
Support Service Representative is a role at Jostens in Santiago, Santiago, Dominican Republic (on-site). Posted 2026-09-01. Experience level: 0-2. No degree required.
- Job title
- Support Service Representative
- Company
- Jostens
- Location
- Santiago, Santiago, Dominican Republic
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-01
Jostens is looking for a friendly and helpful Support Service Representative to join their team. This entry-level role is perfect for someone eager to learn and grow, with no degree required and great starting pay. You'll be on the front lines, assisting customers and making a real difference.
Job description
JOB TITLE: Support Service Representative
Location: On Site, Santiago
Schedule: 8:00 am - 5:00 pm
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
Provide support for Jostens jewelry and graduation products to consumers, internal/external representatives, and bookstores via phone, e-mail, or written communication.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Rep Service Rep requests in regard to money
Handling some types of consumer requests by inbound/outbound phone and written communications relating to orders, status, requests, and general information.
Open mail and direct to appropriate departments or respond to consumers. Correspond in writing on consumer requests.
Interface with plant and other departments to resolve questions and problems
Team participation and responsibilities and special projects.
OTHER FUNCTIONS:
Placing orders
Order Status
Billing status
Cancellations
Changes
Follow-up communication with consumers requesting additional information regarding their current orders
Brochure requests
Rush and expediting procedures
Shipping inquires
Updating order information
Refunds and Payment Issues
Support functions including processing of all incoming mail, labels, order processing, and other general clerical duties as needed.
Required:
High school diploma or equivalent
6+ Months of experience providing direct customer support
Proficiency in using a computer and keyboard
Ring knowledge preferred
Strong organizational and prioritizing skills
Ability to handle multiple tasks
Detail-orientated; accuracy in dealing with data and systems
Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines.
Ability to problem solve in a fast-paced and ever-changing environment
Excellent verbal and written communication
Bilingual (English/Spanish) helpful
Preferred:
Experience in garment or art-related fields
Benefits :
Weekly Payment
Law medical insurance and AFP
Complementary Medical Insurance
Life Insurance
Internal Bank
Credit in pharmacy and optic center
Referral Program
Growth Opportunities
About Jostens:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here .
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.