Gap Core Service Consultant
Company: Kaelo
Role summary
Gap Core Service Consultant is a contract role at Kaelo in Ubuhlebezwe Local Municipality, KwaZulu-Natal, South Africa (on-site). Posted 2026-08-31. Experience level: 2-5.
- Job title
- Gap Core Service Consultant
- Company
- Kaelo
- Location
- Ubuhlebezwe Local Municipality, KwaZulu-Natal, South Africa
- Work arrangement
- on-site
- Employment type
- contract
- Category
- Healthcare Support
- Experience level
- 2-5
- Date posted
- 2026-08-31
Kaelo is looking for a Service Consultant to join their team on a contract basis. This role offers a fantastic opportunity to grow your career and make a real impact. If you're passionate about customer service and problem-solving, this could be the perfect fit for you!
Job description
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes..
Job Description
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Manage incoming queries and outbound responses with:
- Members
- Service Providers
- Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks
Qualifications
The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.
JOB DETAILS
BUSINESS UNIT: Operations - Servicing
DATE OF JOB PROFILE: 1 December 2018
FAIS: Preferred
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Manage incoming queries and outbound responses with:
- Members
- Service Providers
- Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks
SPECIAL REQUIREMENTS
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience
PREFERRED
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric Certificate
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Knowledge of customer service practices and principles
Excellent listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in Microsoft and Excel
Call centre systems and multi-tasking
PREFERRED
Additional Information
Personal Attributes
Accountability
Action Orientated
Collaborative
Communication Skills
Simple Writing Skills
Manages Complexity
Problem Solving Skills
Creative Thinking
Decision Making SKills
Efficient and Effective Mindset
Financial Acumen
Planning and Organisation
Resilient and adaptive
Resourcesful
Signancance and values orientated