IT Support Technician
Company: Kasa Companies
Role summary
IT Support Technician is a full-time role at Kasa Companies in Salina, Kansas, United States (on-site). Posted 2026-10-29. Experience level: 2-5.
- Job title
- IT Support Technician
- Company
- Kasa Companies
- Location
- Salina, Kansas, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Trades & Construction
- Experience level
- 2-5
- Date posted
- 2026-10-29
You’ll really enjoy this supportive environment where you get to be the go-to person for fixing technical hurdles and keeping the team running smoothly. It’s a fantastic opportunity to build your IT foundation in a hands-on role that values proactive problem-solvers who take pride in their work.
Job description
IT Support Technician
We are seeking a dedicated IT Support Specialist to join our dynamic team. This role offers an excellent opportunity to contribute to the smooth operation of our technology infrastructure while supporting staff in their daily tasks. The ideal candidate will be proactive, detail-oriented, and committed to ensuring optimal use of hardware, software, and related systems across the organization.
Key Responsibilities
Provide technical assistance and support to staff members regarding hardware, software, and network issues
Monitor system functionality to identify and resolve potential problems proactively
Maintain data handling practices to ensure security, accuracy, and compliance
Support routine technology operations, including system updates, backups, and maintenance
Evaluate equipment needs and recommend upgrades or new solutions to enhance organizational efficiency
Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions
Skills and Qualifications
Proven experience in IT support or a related role
Strong knowledge of hardware, software, and network troubleshooting
Familiarity with data security practices and data management protocols
Excellent problem-solving and communication skills
Ability to work independently and collaboratively within a team
Organizational skills to manage multiple tasks and prioritize effectively
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Bachelor’s degree in information technology, Computer Science, or a related field preferred
IT Support Technician
Primary Duties and Responsibilities:
Provide helpdesk and technical support either by phone, remote access, or site visits
Set up and support computers, printers, scanners, phones and other endpoint equipment for users
Set up and support network equipment, wireless, video conferencing and telecommunication equipment
Respond to IT issues; hardware maintenance, software, networking, etc.
Evaluate connectivity issues, equipment, software and hardware
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain records/logs of repairs and fixes and maintenance schedule
Monitors information technology department tasks and recommends quality improvement initiatives to the IT Operations Manager
Consult with vendors and clients to integrate and update company technology
Other duties may be assigned that require other qualifications, physical demands, and/or work environment
Preferred Skills and Qualifications:
Bachelor’s degree in computer science, Information Technology, Information Management or related discipline; minimum two years’ related experience and/or training; or equivalent combination of education and experience
Strong written and verbal communication skills
Excellent time management and organizational skills
Experience in Windows Server/virtual environment
Candidates must be authorized to work in the United States without current or future employer sponsorship; this position is not eligible for visa sponsorship (including H-1B or candidates who will require sponsorship after OPT.