Medical Office Specialist
Company: KidzCare
Role summary
Medical Office Specialist is a full-time role at KidzCare in Franklin, North Carolina, United States (on-site). Posted 2026-10-16. Experience level: 0-2. No degree required.
- Job title
- Medical Office Specialist
- Company
- KidzCare
- Location
- Franklin, North Carolina, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Healthcare Support
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-16
This is a fantastic opportunity to join a growing team as a Medical Office Specialist, where no degree is required! You'll be the friendly face and helpful voice for families, handling important administrative tasks and playing a key role in patient experience. It's a full-time position with a clear path for entry-level professionals to grow and contribute.
Job description
Description
What it means to be a Medical Office Specialist with Us
We value our families we serve, our communities and our team members. As a Medical Office Specialist, you are the first point of contact for the families we serve. You performs a variety of duties, to include, check-in and check-out procedures, scheduling appointments, verifying insurance and updating patient accounts. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice.
Our Mission
At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.
Benefits that Matter!
Paid Time Off
Matching 401K
Annual Merit Increases
Mental Health and Counseling Programs
Dental and Orthodontic Coverage
Vision Insurance
Health Care with Low Premiums
Short-term Disability
Access to Virtual Health & Wellness
What a day looks like as a Medical Office Specialist
Job Tasks
Greets the patient or visitor via telephone or in person.
Answers incoming calls politely and professionally.
Registers new patients and updates existing patient demographics.
Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
Scans pertinent information into the patient’s electronic medical record.
Verifies patient insurance coverage.
Collects insurance co-pays and/or collects charges for services.
Schedules patient appointments.
Maintains the reception and lobby area.
Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
Provide accurate and timely information regarding appointments and general services.
Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
Attends staff meetings.
Manages time efficiently.
Completes all mandatory training.
2. Quality & Customer Satisfaction
Demonstrates commitment to superior patient and family experience.
Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members.
Prioritizes safety by taking initiative to identify and eliminate risks.
Respects and considers patient rights to privacy by complying with all HIPAA guidelines.
3. Interpersonal Skills
Communicates professionally and appropriately.
Builds strong working relationships.
Identifies, analyzes and solves problems.
4. Accountability and Productivity
Accepts responsibility for decisions and actions.
Utilizes appropriate resources to effectively and successfully execute responsibilities.
Adheres to regulatory and company policies and procedures.
Requirements
Qualifications
High school diploma or equivalent.
Prior medical experience preferred.
Knowledge and/or prior experience with insurance verification and patient accounts preferred.
Working knowledge of computer applications.
Prior experience with EMR preferred.
Ability to speak, read and write effectively.
Demonstrates proper telephone etiquette.
Ability to work independently without direct supervision.
Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
Working Conditions & Physical Requirements
Indoor, temperature controlled, smoke free environment.
May at times work under stressful situations.
Handicapped accessible.
Pay is determined by years of experience as well as location(s) of the office. We hope that you find this position as an exciting opportunity and look forward to the potential of speaking with you!