Customer Support Specialist

Role summary

Customer Support Specialist is a role at Kings III Emergency Communications in Coppell, Texas, United States (on-site). Posted 2026-09-04. Salary: USD 20–21 per hour. Experience level: 2-5.

Job title

Customer Support Specialist

Company

Kings III Emergency Communications

Location

Coppell, Texas, United States

Work arrangement

on-site

Category

Customer Service

Salary

USD 20–21 per hour

Experience level

2-5

Date posted

2026-09-04

Job description

Description

The Role: Customer Support Specialist

Who You Are:

You’re the calm voice on the other end of the line.

In this high-volume, call-center style support role, you are the first point of contact for customers calling in with questions or issues. You think on your feet, ask the right questions, and explain things clearly. You enjoy helping people, solving problems, and keeping conversations focused and productive. You stay composed & empathetic in a fast-paced environment; able to talk, think, and document at the same time.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do

As a key player on a support-oriented team, you prioritize troubleshooting common issues and educating customers on how to operate their emergency phones.

Handle inbound customer calls and emails with a strong focus on real-time phone support

Ask questions and use internal tools to quickly identify common emergency phone problems

Guide customers through step-by-step troubleshooting to resolve equipment issues

Schedule service appointments when needed

Document interactions clearly and accurately

Educate customers on how to use their systems and prevent future issues

Partner with internal teams to ensure timely resolution of customer concerns

Review internal maintenance requests

Any other duties as assigned by supervisor/manager

What You’ll Bring:

High school diploma or equivalent required

Minimum of two years of customer service experience; at least one year of technical support or related work preferred

Punctual and regular attendance 40 hours a week

Intermediate to advanced problem solving and troubleshooting skills; ability to walk customers through step-by-step instructions to reboot their telephone and video monitoring equipment

Computer competency – proficient in Microsoft Excel and Outlook, web research skills, and related general functions

Oral communication skills – demonstrate clarity and confidence on the phone

Written communication skills – capable of professional and polished email correspondence

Strong attention to details

Strong people skills, ability to be empathetic and understanding

Bi-lingual in English/Spanish a plus

What We Do:

Our mission statement is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it For You :

Medical insurance with 1 HSA and 2 PPO plan options

Dental, vision, life, short- and long-term disability insurance

401k with company contribution

Employee Assistance Program (EAP)

Company paid telemedicine 24/7 access

8 paid holidays, plus 1 floating holiday

15 days of PTO accrued in year 1

Generous referral bonus program

Work life balance

Team building, company events, attendance at our annual meeting and fun night, and other fun events

Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.