Customer Support - Escalations (Email&Chat)

Role summary

Customer Support - Escalations (Email&Chat) is a full-time role at Laundryheap in Bengaluru, Karnataka, India (on-site). Posted 2026-08-15. Experience level: 0-2. No degree required.

Job title

Customer Support - Escalations (Email&Chat)

Company

Laundryheap

Location

Bengaluru, Karnataka, India

Work arrangement

on-site

Employment type

full-time

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-15

Job description

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.

Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America.

We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.

Make a real impact 🚀 At Laundryheap, every conversation matters. As part of our Escalations team, you’ll be the voice that turns challenging situations into positive customer experiences. You’ll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.

What you’ll do Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues

Think creatively to propose fair, customer-focused solutions while following processes and policies

Share insights and highlight customer trends to improve journeys and processes across teams

Build productive relationships with colleagues across Operations and the wider business

Deliver fair, timely outcomes for customers while maintaining brand reputation

Meet and exceed KPIs that drive business results and improve customer experience

What we’re looking for Excellent English communication (spoken & written)

Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries

Confident communicator who can handle difficult conversations and write clear, professional responses

Strong attention to detail with a focus on quality and speed

Problem-solver who shows initiative, proactivity, and forward-thinking

Tech-savvy and quick to adapt to new tools and processes

Comfortable working in a dynamic, fast-paced environment

Able to prioritise tasks and manage customer expectations effectively

Willingness to commute to our Bangalore office

Work Schedule 9-hour shift (8 working hours)

5 days a week (2 rotational week-offs based on rota)

Office-based role

Why join us? Be part of a fast-growing global company with opportunities to learn and grow

Work in a collaborative environment where your ideas are heard and valued

Gain exposure to international markets and complex customer operations

Competitive salary package + Shift allowance

Comprehensive health insurance coverage

We’re looking for ambitious, proactive people with a can-do attitude who aren’t afraid to make confident decisions. If that sounds like you, don’t miss this opportunity: apply now and become part of the international Laundryheap team!