BMC Remedy/ Helix ITSM Tool Lead
Company: Lenovo
Role summary
BMC Remedy/ Helix ITSM Tool Lead is a full-time role at Lenovo in Kuala Lumpur, Kuala Lumpur, Malaysia (on-site). Posted 2026-10-02. Experience level: 5-10.
- Job title
- BMC Remedy/ Helix ITSM Tool Lead
- Company
- Lenovo
- Location
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-10-02
This is a fantastic opportunity to lead and manage an IT service management platform for a global tech leader. If you have experience with BMC Remedy or Helix ITSM, you can step into a pivotal role where your expertise will directly impact customer satisfaction and operational efficiency. It's a chance to grow within a well-respected, innovative company.
Job description
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and Requirements
Responsibilities:
• Lead the ITSM tool team in supporting the ITSM tool services
• Manage resource availability, capacity and capability to deliver ITSM tool services
• Manage resource skilling and certification on ITSM tool
• Work with project team on technical requirement on the ITSM tool
• Implement new services in the ITSM tool and service improvement
• Manage and ensure ITSM tool is working in the production and upgrade to latest version
• Perform maintenance of the Remedy/Helix production environment. (patching, security update, upgrade, etc)
• Understand project context and convert business requirements into technical solutions using perspective of the customer (internal or external)
• Advise on options, risk and impacts on business processes and technical solutions on Remedy/Helix platform, while leading and prescribing customer to best practices
• Propose High Level Design and technical solutions for BMC Remedy/Helix ITSM implementation
• Support proof-of-concept activities for customer engagements
• Prepare project documentations as required
• Perform change request and implementation on the Remedy/Helix production
• Perform troubleshooting on Remedy/Helix issue
• Perform capacity management to ensure Remedy/Helix environment is working in order/stable.
Requirements:
• Bachelor Degree in Computer Science, Information Technology or related disciplines
• A minimum of >5 years’ experience in IT profession and a minimum of 5 years’ experience working with BMC Remedy/ Helix ITSM
• Solid project experience in deploying, configuring, and integrating BMC Remedy ITSM 7.x, 8.x and/or 9.x, Helix ITSM 22.x, 25.x, 26.x
• Strong ITIL Framework concepts, ITIL certifications are highly preferred
• Excellent written and verbal communication skill in English
• Customer -oriented
• Good leadership, analytical, inter-personal and problem solving skills
• Positive attitude, fast-learning, energetic, able to perform in challenging environment
• Travelling may be required
• Proficiency in Mandarin and/or Cantonese will be an advantage
#LPS
Additional Locations :
* Malaysia
General Information
Req #
WD00097421
Career area:
Information Technology
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Friday, April 10, 2026
Working time:
Full-time
Additional Locations :
* Malaysia