Regional Service Delivery Manager
Company: Lenovo
Role summary
Regional Service Delivery Manager is a full-time role at Lenovo in Petaling Jaya, Selangor, Malaysia (on-site). Posted 2026-10-02. Experience level: 10+.
- Job title
- Regional Service Delivery Manager
- Company
- Lenovo
- Location
- Petaling Jaya, Selangor, Malaysia
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Logistics & Warehousing
- Experience level
- 10+
- Date posted
- 2026-10-02
Here's a great opportunity to join a global tech leader, Lenovo, as a Regional Service Delivery Manager. This role offers a chance to oversee and enhance service operations within a specific region, contributing to the company's mission of delivering smarter technology. If you have a knack for service management and want to grow with a forward-thinking company, this could be a fantastic fit.
Job description
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and Requirements
Role Summary - Own end-to-end service delivery for key enterprise customers across the region, driving proactive account management and consistent service excellence. Act as the single point of accountability for service performance, partnering closely with Sales to strengthen customer relationships, support growth, and deliver on both operational and commercial outcomes
Key Responsibilities
Own end-to-end service delivery for assigned enterprise accounts from onboarding through steady-state operations.
Build strong, trusted relationships with key customer stakeholders, acting as the primary service interface
Drive proactive account management by identifying risks early and implementing mitigation plans
Take full ownership of critical escalations, ensuring timely resolution and clear, structured communication
Establish and lead regular governance cadence (service reviews, performance reporting, action tracking)
Partner closely with Sales and account teams to support customer growth, retention, and renewals
Collaborate across cross-functional teams (Field Service, Contact Centre, Services Supply Chain, and partners) to ensure aligned execution
Drive consistency in delivery approach by standardizing best practices across accounts
Use data and insights to monitor performance, identify trends, and improve service outcomes
Contribute to continuous service improvement initiatives across the region
Key Metrics / Success Measures
Customer satisfaction and overall customer experience
Escalation management (volume, response time, and resolution effectiveness)
Service performance against agreed service levels and operational KPIs
Customer retention and support of account growth
Reduction in repeat issues and reactive escalations
Key Requirements
Bachelor's degree in information technology or business management.
10-12 years of strong experience in service delivery and/or account management within an enterprise customer environment
Proven ability to manage high-impact escalations and drive resolution across multiple teams
Strong stakeholder management skills, including engagement with senior customer stakeholders
Experience partnering closely with Sales or commercial teams to support account growth and retention
Regional exposure or experience managing customers across multiple countries is highly preferred
Data-driven mindset with the ability to translate insights into actions and improvements
Self-driven, with a strong ownership mindset and ability to operate independently
Multilingual capability (English, Mandarin, and Cantonese) is an added advantage
Additional Locations :
* Malaysia - Selangor - Petaling Jaya
General Information
Req #
WD00100664
Career area:
Services
Country/Region:
Malaysia
State:
Selangor
City:
Petaling Jaya
Date:
Monday, June 29, 2026
Working time:
Full-time
Additional Locations :
* Malaysia - Selangor - Petaling Jaya