Senior Customer Program Manager – CSP Accounts

Role summary

Senior Customer Program Manager – CSP Accounts is a full-time role at Lenovo in Morrisville, North Carolina, United States (on-site). Posted 2026-10-02. Experience level: 10+.

Job title

Senior Customer Program Manager – CSP Accounts

Company

Lenovo

Location

Morrisville, North Carolina, United States

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Experience level

10+

Date posted

2026-10-02

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Lenovo – Infrastructure Solutions Group

Lenovo’s Cloud Service Provider (CSP) Segment is seeking a highly experienced Senior Project Manager to lead complex, global programs across customer engagements and product delivery. This role is critical to driving strategic CSP initiatives—from early opportunity development and RFx responses through deployment and ongoing service delivery.

As an individual contributor, you will operate at the intersection of program management, customer engagement, and operations , partnering with cross-functional teams across geographies to ensure successful execution. You will work closely with senior leadership (Director to VP level) and must bring strong business acumen, structured problem-solving, and a customer-first mindset to deliver results in a fast-paced, deadline-driven environment.

Key Responsibilities

Customer & Account Leadership

Lead cross-functional account teams supporting RFx bidding, contract execution, customer scorecards, and QBR/QTR delivery

Define account strategies and priorities to ensure consistent, high-quality customer engagement

Drive RFx processes end-to-end, including kickoff, coordination, tracking, and executive readiness for internal reviews

Manage ongoing account cadence (calls, reviews) to track opportunities, risks, and actions

Identify gaps in customer expectations and drive resolution through structured follow-up and accountability

Support pipeline tracking and contribute to achievement of revenue and growth targets

Program & Delivery Management

Lead end-to-end delivery of CSP offerings, ensuring programs are executed on time, within scope, and on budget

Manage complex, cross-functional teams (Engineering, Quality, Supply Chain, Services, Operations, etc.) across global regions

Build and execute detailed project plans, including milestones, dependencies, and readiness checkpoints

Track program readiness across key dimensions (BOM validation, Dataline enablement, ECNs, CTO/LTO configurations)

Establish and run governance cadences (e.g., ODT/BMS reviews) to monitor progress, mitigate risks, and drive alignment

Maintain accurate program documentation and centralized repositories

Operational Excellence & Continuous Improvement

Oversee sustaining change processes (PCRs, PCNs), including coordination, validation, and cross-functional approvals

Partner with Engineering, Quality, and Fulfillment teams to resolve issues and ensure successful delivery outcomes

Track and report on key program KPIs (e.g., time-to-delivery, NRE payment milestones)

Lead Lessons Learned sessions to drive continuous improvement across programs and processes

Develop and maintain account playbooks and functional team maps to enable internal alignment and onboarding

Basic Qualifications

10+ years of project/program management experience in a complex, cross-functional environment

Experience supporting customer engagements and delivering customer-facing programs

Background in Compute, Storage, or GPU/AI infrastructure solutions

Preferred Qualifications

Strong background in Server, Compute, Storage, GPU/AI, or data center hardware products.

Familiar with NPI/product lifecycle, BOM/configuration readiness, ECN/PCN/PCR, L10/L11/L12, and manufacturing processes.

Able to drive cross-functional teams across Engineering, Quality, Supply Chain, Manufacturing, Service, and Operations.

Strong schedule, risk, dependency, issue resolution, and executive reporting capabilities.

OEM/ODM, hyperscaler, CSP, or system integration background preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

* United States of America - North Carolina - Morrisville

General Information

Req #

WD00098563

Career area:

Hardware Engineering

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, May 8, 2026

Working time:

Full-time

Additional Locations :

* United States of America - North Carolina - Morrisville