ServiceNow Business Analyst
Company: Lenovo
Role summary
ServiceNow Business Analyst is a full-time role at Lenovo in São Paulo, São Paulo, Brazil (hybrid). Posted 2026-10-02. Experience level: 0-2. No degree required.
- Job title
- ServiceNow Business Analyst
- Company
- Lenovo
- Location
- São Paulo, São Paulo, Brazil
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-02
This is a fantastic opportunity to join a global tech leader without needing a degree! You'll be instrumental in improving business processes and driving efficiency within the company, with potential for growth in a dynamic environment.
Job description
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and Requirements
We are looking for a motivated and detail-oriented ServiceNow Business Analyst to join our team. This entry-level role is ideal for candidates with up to two years of experience who are eager to build expertise in the ServiceNow platform. You will work closely with stakeholders, developers, and project teams to gather requirements, support implementation efforts, and help optimize business processes through ServiceNow solutions. This position will be hybrid based in our Sao Paolo office and will support customers across North America and Latin America.
Key Responsibilities
Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
Assist in translating business needs into functional specifications and user stories
Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
Help maintain documentation including process flows, requirement documents, and knowledge base articles
Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
Monitor and report on system performance, usage, and issues
Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
Stay updated with ServiceNow features, best practices, and industry trends
Required Qualifications
Bachelor’s degree in Information Technology, Business Administration, or a related field
0–2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
Must be based in LATAM
Preferred Qualifications
Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
Familiarity with other ITSM tools is a plus
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to work collaboratively in a team environment
Willingness to learn and adapt in a fast-paced setting
Basic knowledge of Agile/Scrum methodologies is an advantage
We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.
Additional Locations :
* Brazil - São Paulo - São Paulo
* Brazil - São Paulo - Sao Paulo
General Information
Req #
WD00098092
Career area:
Information Technology
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Wednesday, May 27, 2026
Working time:
Full-time
Additional Locations :
* Brazil - São Paulo - São Paulo
* Brazil - São Paulo - Sao Paulo