Technical Account Manager
Company: Lenovo
Role summary
Technical Account Manager is a full-time role at Lenovo in Cairo, Cairo, Egypt (on-site). Posted 2026-10-28. Experience level: 2-5.
- Job title
- Technical Account Manager
- Company
- Lenovo
- Location
- Cairo, Cairo, Egypt
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Sales
- Experience level
- 2-5
- Date posted
- 2026-10-28
Joining Lenovo offers a fantastic chance to build a career at a massive, well-established global tech leader that is currently pivoting toward a future focused on AI-optimized hardware. You will be at the heart of their technical strategy, working with a world-class portfolio while enjoying the stability and long-term growth potential that comes with an industry-leading company.
Job description
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
To find out more visit www.lenovo.com and read about the latest news via our StoryHub .
Description and Requirements
As a Lenovo Technical Account Manager (TAM), you will serve as a trusted advocate for our Premier Support customers, ensuring a high-quality service experience and seamless delivery. This is a customer-facing role combining technical expertise with strong communication and coordination skills, working across global teams to resolve issues and drive continuous improvement.
You will leverage your knowledge of PC technologies (hardware, operating systems, and networking) while acting as a single point of contact for escalations, performance tracking, and customer engagement.
We are continuously growing our Premier Support team and are looking to connect with talented professionals for future opportunities.
Key Responsibilities
Act as the primary point of contact for Premier Support customers, building strong relationships across technical and executive levels
Serve as a trusted advisor by understanding customer environments, business needs, and driving proactive engagement
Own and manage customer escalations end-to-end, coordinating across support, engineering, and field teams to ensure timely resolution
Translate complex technical issues into clear action plans and provide post-incident reporting, including root cause analysis for critical cases
Monitor service performance against SLAs and KPIs, ensuring accountability and high customer satisfaction
Deliver regular service reviews and performance insights to customer stakeholders
Identify trends, recurring issues, and opportunities for service improvement, prevention, and automation
Collaborate with cross-functional teams (Engineering, Support, Product, Sales) and contribute to continuous improvement initiatives
Position Requirements
3–5 years of experience in IT services, technical support, system administration, or technical account management roles
Strong technical understanding of PC technologies, including hardware, BIOS, Windows/Linux OS, imaging, and networking fundamentals
Experience managing technical escalations and enterprise customer relationships in a service delivery environment
Familiarity with IT service management frameworks (incident, problem, and change management)
Ability to perform basic technical diagnostics and effectively communicate with technical and non-technical stakeholders
Strong analytical and troubleshooting mindset, with the ability to identify patterns and drive root cause resolution
Excellent communication, presentation, and stakeholder management skills in a cross-functional, global environment
Fluency in English and Arabic is required;
What We Can Offer You
An international team with a high focus on Gender Diversity.
Employee Assistance Program, e.g., for psychological, legal & financial consultancy
You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
Access to training for personal development - Internal E-learning Development Platform Available for Employees
Mentorship program
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
* Egypt
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
General Information
Req #
100017783
Career area:
Services
Country/Region:
Egypt
State:
Cairo
City:
Cairo
Date:
Wednesday, October 28, 2026
Additional Locations :
* Egypt