Spa Supervisor Winter '26 - '27

Role summary

Spa Supervisor Winter '26 - '27 is a full-time role at LMLC OPERATIONS LLC in Big Sky, Montana, United States (on-site). Posted 2026-08-08. Salary: USD 20–22 per hour. Experience level: 2-5.

Job title

Spa Supervisor Winter '26 - '27

Company

LMLC OPERATIONS LLC

Location

Big Sky, Montana, United States

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Salary

USD 20–22 per hour

Experience level

2-5

Date posted

2026-08-08

Job description

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Supervisor for the upcoming Winter season! Our Winter employment months are November - April.

The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa concierge and spa attendant personnel.

Major Responsibilities:

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.

Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.

Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.

Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.

Uphold and ensure gracious front desk procedures in the booking and handling of customers.

Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon & Fitness

Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.

Enthusiastically serve guests in a timely manner, while implementing proper service standards.

Practice all sanitation and safety guidelines provided by both the Department of Health and the spa.

Proactively maintain cleanliness standards in all areas of the Spa, Salon, Retail & Fitness.

Professionally take and confirm reservations for all services and treatments offered at the spa.

Answer all incoming calls in an efficient and friendly manner. Consistently provide guests with the requested information concerning their needs.

Possess an ability to effectively sell and upsell.

Efficiently process all incoming reservations received

Promptly mail all literature requests and confirmations.

Reply to inquiries and requests via website and administrative messages.

Financial

Provide support to the Spa Management team through excellent communication and business analysis.

Assist in developing procedures for accurate inventory control and monitoring Spa guest supplies.

Implement opportunities for managing operational costs and boosting the bottom line.

Marketing

Assist in developing and maintaining gracious and efficient Spa Front Desk and Reservations procedures, with proactive anticipation of guest and Member needs.

Assist in effectively providing product/service knowledge to the staff with training and trend presentations to maximize the guest experience.

Involve, engage and motivate the YC Club employee to proactively sell and recommend the Spa.

Consistently develop dynamic practices and grow sales through training, tools and monitoring.

Ensure the Spa, Salon, Retail and Fitness Center are always staged for maximum buyer impact.

Guest Service

Anticipate, identify and ensure customer needs are being met in the best possible way.

Assist the Spa Manager in monitoring customer satisfaction with surveys, focus groups, mystery shops and comment cards.

Develop and deliver credible, competitive, value-plus service to the customer.

Guide staff to become caring problem solvers, cooperative, accommodating and fair.

Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.

Uphold and ensure gracious procedures in the handling of customers. Maintain fresh, effective programs that assist in consistently retaining and growing our customer base.

Maintain compensation guidelines for customer complaint handling.

Staffing and Human Resources

Work with the Spa Manager to develop a recruitment kit for effective recruiting, screening, interviewing and hiring of Coordinators.

Implement ongoing skills training to ensure service standards are being upheld.

Assist with developing and monitoring job descriptions and staff goals planning.

Help maintain staff licensing and certifications, ensuring ac