ICQA Administrator - Troubleshooting, China Grove - Full Time

Role summary

ICQA Administrator - Troubleshooting, China Grove - Full Time is a full-time role at Macy's in China Grove, North Carolina, United States (on-site). Posted 2026-09-10. Experience level: 2-5.

Job title

ICQA Administrator - Troubleshooting, China Grove - Full Time

Company

Macy's

Location

China Grove, North Carolina, United States

Work arrangement

on-site

Employment type

full-time

Category

Administrative

Experience level

2-5

Date posted

2026-09-10

Job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Responsible for researching, troubleshooting and resolving systemic and physical facility level inventory issues. Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking. Perform other duties as assigned.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

Interest in and affinity for problem solving, investigating, and troubleshooting issues

Interest in and affinity for researching issues using various tools: Mainframe, WM and other apps

Ability to make connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution

Initiative to ask questions, make suggestions, make on the spot decisions

Ability to key accurately and productively using PC's, hand-held computers or other such devices

Recognize situations that will impact system integrity & issues. Use judgment to communicate alerts to internal Facility Management to prevent escalation of issues

Within multiple systems, use knowledge & judgment to perform adjustments if needed

Maintain organized documents per the Supply Chain documentation retention policy

Follow all Standard Operating Procedures and safety/security guidance

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

Candidates with a High School Diploma or equivalent are encouraged to apply

Inventory experience preferred

Two years of experience addressing complex issues using diplomacy and tact

Two years of experience working with spreadsheets, reporting and responding to questions/issues

One year of experience in a distribution center

Strong leadership profile with excellent verbal / written communication strengths and negotiation skills

Computer Proficiency Required: Excel, SQL, Macros, Tables, PowerBI and PowerPoint

Basic math functions such as addition, subtraction, multiplication, and division

Must be able to work independently with minimal supervision

Team player, high standard for integrity and accuracy

Detail oriented with a sense of urgency

Demonstrated problem-solving and decision making skills

Ability to work a flexible schedule based on department and store/company needs and has regular, dependable attendance & punctuality

Must be able to:

Understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Ability to understand and communicate directions in the facility regarding standard operating processes

Essential Physical Requirements You Will Perform

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision

Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment

Frequently lift/move up to 25lbs.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our