Customer Care Representative
Company: Majid Al Futtaim
Role summary
Customer Care Representative is a full-time role at Majid Al Futtaim in Riyadh, Riyadh Region, Saudi Arabia (on-site). Posted 2026-08-16. Experience level: 0-2. No degree required.
- Job title
- Customer Care Representative
- Company
- Majid Al Futtaim
- Location
- Riyadh, Riyadh Region, Saudi Arabia
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-16
Job description
JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care
ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager
Process all customer requests accurately and efficiently.
Focus on meeting the customer’s expectations by utilizing all resolution options,
Communicate pertinent information to all Contact Center associates.
Communicate effectively and efficiently with all company associates and business contacts.
Actively participate in regular team meetings and leadership meetings, as required.
Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
REQUIREMENTS
High School Certificate
Retail or sales background
English & Arabic speaker
Minimum 1 year of experience in Customer services