Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK
Company: Mashreq
Role summary
Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK is a full-time role at Mashreq in İzmir, Aegean Region, Turkey (remote). Posted 2026-10-09. Experience level: 5-10.
- Job title
- Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK
- Company
- Mashreq
- Location
- İzmir, Aegean Region, Turkey
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-10-09
This is a fantastic remote opportunity to lead a critical 24/7 technology service management team. You'll focus on ensuring service availability and driving improvements through ITIL governance and automation, ultimately enhancing the experience for both staff and customers. It's a great chance to make a significant impact in a major banking environment.
Job description
We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world class customer and employee experience.
We support several business groups and operation units with varied applications usage patterns that are built on multiple technology stacks. These services/applications are created via traditional, scrum and agile development methodologies, hosted and managed on private, public & hybrid cloud and also on-prem data centers across our operational geographies including UAE, Egypt, UK, USA, HK, India and other international locations.
As an Incident manager in Service Management, you will be responsible for managing Incident as per ITIL process in 24X7 roaster. Take actions to identify opportunities to improve process controls and simplify processes. You will ensure right severity classification of incidents, appropriate comms to technology and business stakeholders and will drive the faster resolution of the incidents, maintaining data quality of documenting events.