UAE Nationals Only- Senior Officer - Real Estate.Injaz - Administration Unit. Corporate Affairs

Role summary

UAE Nationals Only- Senior Officer - Real Estate.Injaz - Administration Unit. Corporate Affairs is a full-time role at Mashreq in United Arab Emirates (on-site). Posted 2026-10-13. Experience level: 2-5. No degree required.

Job title

UAE Nationals Only- Senior Officer - Real Estate.Injaz - Administration Unit. Corporate Affairs

Company

Mashreq

Location

United Arab Emirates

Work arrangement

on-site

Employment type

full-time

Category

Administrative

Experience level

2-5

Degree required

No

Date posted

2026-10-13

Job description

Job Purpose

To support the effective management of Mashreq UAE owned premises parking services, coordinating with internal stakeholders on all parking-related matters. Supervising resources assigned to official car arrangements for the Chairman’s private requirements. Providing telephone customer service support

Key result area :-

Improve, strengthen the service of telephone information service to achieve maximum customer satisfaction.

Adhering to telephone enquiries incoming / outgoing in order to guide the customers in right direction.

Coordinate staff parking allocation across all Mashreq-owned buildings, ensuring fair and efficient distribution for eligible employees

Maintain and update parking records and databases to ensure accuracy and transparency

Handle and resolve parking-related queries and issues in a timely and professional manner

Manage staff parking and co-ordinate with all Business Units for smooth functioning of parking.

Provide staff parking with eligibility to staff located in owned buildings

Cancel parking access for resigned staff

Maintain updated database of parking

Prepare and process Arabic letters for RE Unit MB premises , ATM etc

Ensure all documentation is accurate, compliant, and completed within defined timelines

Liaise with internal teams and external authorities to facilitate approvals and submissions

Participate in professional training programs to enhance job related knowledge and skills

Continuously develop capabilities aligned with role requirements

Provide backup support to team members during absences to ensure continuity of operations

Respond to customer and stakeholder inquiries with clear, accurate, and timely information

Handle calls and requests professionally, ensuring effective resolution without repetition

Maintain a high standard of service delivery and customer interaction

Support telephone-based customer service activities, ensuring efficient handling of calls

Contribute to improving service quality and customer experience through effective communication

Engage in continuous learning and development initiatives to strengthen competencies and performance

Supervising two resources assigned to official car arrangements for the Chairman’s private requirements related visa etc

Managing Bank Car, maintenance of vehicle, registration, and renewal on time

Always Willing to take more responsibleness and aligned with assigned tasks

Working as Back up of RE and Property staff

Prepare information for the CB authorities related Real Estate activities within the target dates.

Managed central bank system requests related (ATM Removal/ New CB request for ATM, CB maintenance permits /MB Premises related

Operating Environment, Framework and Boundaries, Working Relationships:-

Extended support services towards All Groups and Department for staff parking

Giving support, service of telephone system online with quality, response time the framework of policy with regard to authority delegated.

As a service provider, always keep good relationships, appropriate coordination with both external and internal customers at all levels.

Opportunity to work with individuals from across a wide geographic and culturally diverse environment

Having working relationships with Units of all Business Groups / Support Divisions and Central Accounts Department.

Operating in a computerized environment, guided by established policies and procedures.

Problem Solving

Internal, external customers complain on the quality of service, turnaround time to ensure rectification of problems related to telephone operating.

Expected to have a high level of problem-solving / analytical ability using tools and alternatives at hand

Show a proactive approach for problems requiring urgent attention and quick action for smooth operations

Decision Making Authority & Responsibility

Attend to the request for international calls as per the standard rules of the organization and charge the respective requestor.

Expected to make operational level decisions quickly and confidently.

Adhere to Standard Operation procedure for Bank .

Knowledge, Skills and Experience

Should possess various skills including:

Excellent communication skills to communicate with external and internal

Planning and organization to submit MIS on time

Time management and prioritization

Excellent command in spoken, written English.

Knowledge of spoken Arabic is must.

High school degree from a reputable college.

Excellent Computer skills, Microsoft MS word , Excel , PPT ,Graduate with 3 – 5 years' experience with a reputed company on PABX telephone system.

Problem-solving attitude and analytical thinking

Relationship building skills internal and external

Excellent Work ethic with high standard of punctuality and presentation

Responsibilities

Promote and ensure high level customer service and client care.

Ensure to obtain Business approvals for all the Branches /EBSU/Offices

Ensure to obtain all Central Bank approvals for Branches/EBSU

Inspect new site for due diligence and Landlords meeting to discuss and negotiate rent reduction

Deal with complaints and Liaise with Landlords as necessary

Qualifications

Excellent Computer skills, High school Diploma, worked in Banking Sector

Very good knowledge of Arabic/English Spoken and written language