Operations Excellence Manager - Nhat Tin Logisitic
Company: Mekong Capital
Role summary
Operations Excellence Manager - Nhat Tin Logisitic is a role at Mekong Capital in Ho Chi Minh City, Vietnam (on-site). Posted 2026-09-03. Experience level: 5-10.
- Job title
- Operations Excellence Manager - Nhat Tin Logisitic
- Company
- Mekong Capital
- Location
- Ho Chi Minh City, Vietnam
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-09-03
This is a fantastic opportunity to drive significant improvements within a leading logistics company, working with experienced professionals to enhance operational efficiency. You'll have the chance to make a real impact and grow your career in a supportive environment.
Job description
I. KEY ACCOUNTABILITIES
1. Network Optimization
Design and continuously optimize NTL's hub-to-province line haul network - route structure, direct vs. relay routes, hub connectivity, departure frequency, vehicle/fleet allocation and network capacity.
Reduce structural transportation cost, improve network utilization, and cut unnecessary routes / empty running distance.
2. Transportation Performance Management & Control Tower
Build a standardized, data-driven performance management system covering on-time departure/arrival, route adherence, vehicle utilization, delays and exceptions, backed by a centralized Control Tower dashboard.
Drive root-cause analysis on delays and service failures, and reduce the claim / compensation rate through better exception management and accountability.
3. SOP Compliance, Standardization & Change Management
Build, standardize and roll out operating SOPs across the transportation network, ensuring consistent execution by all relevant staff.
Monitor compliance through audits/checklists, coach and train frontline operations teams, and drive adoption through change management.
4. Continuous Improvement & Cost Efficiency
Identify and lead cross-functional improvement initiatives (cost, productivity, service quality) across hubs, branches and HQ functions, using structured problem-solving and data.
Track savings delivered and productivity gains, and embed a continuous-improvement culture across the operations organization.
II. KEY REQUIREMENTS
Proven, hands-on experience designing and optimizing a line-haul / hub-to-province transportation network at national scale (route structure, direct vs. relay, hub connectivity, frequency, fleet allocation), with a demonstrated, measurable reduction in unit cost (cost/kg, cost/shipment).
Has personally built a KPI/data-driven transportation performance management system or Control Tower from scratch - KPI definitions, dashboards, exception alerts - with clear before/after OTD-OTA improvement.
Experience standardizing and rolling out SOPs network-wide across multiple hubs/branches, including compliance monitoring (audits/checklists) and change management to drive frontline adoption.
Fluent English - able to work directly with foreign management/partners.
Other Requirements:
5+ years of experience in operations excellence, network/transportation planning, or process improvement, ideally within an express delivery, e-commerce logistics or courier company.
Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business or a related field.
Strong data and analytical capability; comfortable working with TMS/WMS to drive decisions.
Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen) is a plus.
Strong project management and cross-functional stakeholder management skills, able to lead initiatives across hubs, branches and HQ.
Demonstrated ability to coach frontline operations teams and lead change through resistance.
Apply for Operations Excellence Manager - Nhat Tin Logisitic at Mekong Capital