RETAIL COMPUTER TECHNICIAN
Company: Micro Center
Role summary
RETAIL COMPUTER TECHNICIAN is a full-time role at Micro Center in Santa Clara, California, United States (on-site). Posted 2026-10-25. Salary: USD 19–36 per hour. Experience level: 0-2. No degree required.
- Job title
- RETAIL COMPUTER TECHNICIAN
- Company
- Micro Center
- Location
- Santa Clara, California, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Trades & Construction
- Salary
- USD 19–36 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-25
You’ll love working at Micro Center if you enjoy hands-on tech work and helping people solve their computer hardware issues in a friendly environment. They don't require a degree to get started, offer a competitive hourly wage, and provide a great opportunity to build your skills while working with the latest gear.
Job description
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! We are preparing to open our NEW SANTA CLARA STORE! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships. We are looking for associates with those same values.
We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS . If you have a passion for computers and want to have a high earning potential based off your productivity, then Micro Center is the place for you!
You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.
The salary range is $19 base with an opportunity to make up to $35.50 an hour + commission.
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MAJOR RESPONSIBILITIES
Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
EDUCATION & EXPERIENCE:
High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Flexible Schedules & Excellent Pay
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with company match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.