Head of People
Company: milk + honey
Role summary
Head of People is a role at milk + honey in Austin, Texas, United States (on-site). Posted 2026-08-11. Experience level: 5-10.
- Job title
- Head of People
- Company
- milk + honey
- Location
- Austin, Texas, United States
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-11
Job description
Description
milk + honey is an award-winning collection of spas, salons, medSPAs, and lifestyle shops with locations across Texas, California, and Illinois. Since opening our first location in Austin in 2006, our mission has remained the same: to help people relax, feel good, and provide a place where they can escape, nourish their wellbeing, and satisfy their self care.
As we've grown, one thing has remained constant—our people are at the heart of everything we do. We believe exceptional guest experiences begin with exceptional employee experiences. That's why we invest in creating a culture where our teams are supported, challenged, and empowered to grow. Guided by our values of Integrity, Kindness, Excellence, Inclusiveness, and Connection , we're building a People function that helps our employees thrive while supporting the continued growth of our business.
The Head of People and Human Relations is responsible for leading and evolving milk + honey's People function, including Human Resources, employee relations, compliance, benefits, payroll, leadership development, employee experience and Talent Acquisition oversight. This leader partners closely with the executive team to develop people strategies that support business growth while fostering a culture rooted in milk + honey's values.
Essential Duties and Responsibilities include, but are not limited to, the following:
Leadership & Business Partnership Lead and develop the Human Resources team while providing executive leadership and support to the Talent Acquisition function.
Serve as a trusted advisor to the CEO and executive leadership team on Human Resources, employee relations, organizational effectiveness, and talent matters.
Partner with executive leadership to develop and implement People strategies that support company growth.
Foster a high-performance culture built on accountability, collaboration, and continuous improvement.
Evaluate and improve People processes, systems, and technology to increase efficiency and effectiveness.
Develop and monitor Human Resources goals, KPIs, budgets, and operational metrics while partnering with Talent Acquisition leadership on shared workforce objectives.
Lead cross-functional People initiatives and organizational change efforts.
Oversee employment-related insurance programs, including EPLI, workers' compensation, and other business insurance as applicable.
Maintain an owner's mindset by balancing employee experience with sound business decisions.
Human Resources Oversee all Human Resources operations across the organization.
Ensure compliance with all federal, state, and local employment laws, including California employment regulations.
Develop, maintain, and communicate company policies, procedures, and employee handbook updates.
Lead employee relations, workplace investigations, conflict resolution, and performance management.
Coach leaders through employee relations matters, performance conversations, and corrective action.
Oversee onboarding, promotions, transfers, performance reviews, and offboarding processes.
Develop manager training and leadership development programs.
Foster employee engagement, recognition, and retention initiatives.
Serve as a trusted resource for employees and leaders on HR policies, benefits, payroll, and workplace concerns.
Compliance, Risk & Employee Relations Maintain organizational compliance with employment laws and regulatory requirements across all operating states.
Partner with legal counsel on employment matters, policy interpretation, investigations, and risk mitigation.
Lead workplace investigations while ensuring fair, consistent application of company policies.
Oversee accommodations, leave administration, workers' compensation, unemployment claims, and related compliance.
Manage employment audits and support responses to legal or regulatory inquiries.
Benefits & Payroll Administration Oversee payroll administration and ensure accurate, compliant payroll practices.
Manage employee benefit programs, including medical, dental, vision, supplemental benefits, and the 401(k) plan.
Oversee benefit vendor relationships, annual renewals, and open enrollment.
Administer FMLA, ADA accommodations, state-specific leave programs, and other employee leave requests.
Ensure compliance with payroll, benefits, and leave regulations while continuously improving the employee experience.
Talent Acquisition Provide strategic oversight and support partnering closely with Talent Acquisition leadership.
Collaborate on workforce planning and hiring priorities to support business objectives.
Review recruiting metrics and hiring trends to ensure alignment with organizational goals.
Support employer branding initiatives and executive-level hiring as needed.
Champion an exceptional candidate experience that reflects the milk + honey brand.
milk + honey offers the following benefits:
Competitive compensation & bonus structure
Affordable Health, Dental and Vision plans after 30 days of employment
Paid Time Off upon hire
Matching 401k Plan
Company Paid Basic Life/AD&D
m+h Monthly Spa Credit
Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
Training Opportunities and Continuing Education
LA Fitness
Parental Leave Program
Paid Volunteer Time Off Opportunities
Why You’ll Love it Here:
Embrace Kindness : Work in a supportive environment where your well-being and the well-being of our guest come first.
Foster Connection : Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
Celebrate Inclusiveness : Join a diverse team where everyone’s unique style and perspective are celebrated.
Pursue Excellence : Thrive