Manager - IT
Company: Millennium IT ESP
Role summary
Manager - IT is a full-time role at Millennium IT ESP in Colombo, Western Province, Sri Lanka (on-site). Posted 2026-10-19. Experience level: 5-10.
- Job title
- Manager - IT
- Company
- Millennium IT ESP
- Location
- Colombo, Western Province, Sri Lanka
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Hospitality
- Experience level
- 5-10
- Date posted
- 2026-10-19
Here's a fantastic opportunity to lead and manage an entire internal IT infrastructure, including servers, networks, and cloud services. You'll be in charge of ensuring smooth operations and excellent end-user support, with a focus on resolving issues efficiently and preventing future problems. This role offers a chance to make a significant impact on a company's technical backbone.
Job description
Job Description
Run the internal IT estate, spanning servers, networks, endpoints, cloud services, virtualization, and enterprise platforms, holding availability and performance to agreed service levels
Lead the IT service desk and end-user support so incidents, requests, and escalations close within SLA, and use problem management to remove the root causes behind repeat tickets
Enforce change, configuration, and capacity discipline so releases and infrastructure changes are controlled, capacity is planned ahead of demand, and avoidable outages are prevented
Manage information security operations for the internal environment, covering patching and vulnerability closure, endpoint protection, identity and privileged access control, and joiner, mover and leaver provisioning, in coordination with the information security function
Safeguard recoverability of internal IT systems against approved recovery objectives, proving readiness through periodic backup restore and failover testing
Control internal IT cost by supporting budget preparation and managing cloud, licensing, support, and asset spend against forecast, with licence compliance maintained and hardware refreshed on a defined cycle from provisioning through to secure disposal
Hold vendors and service providers to committed service and commercial terms through performance reviews, service credits, and renewal preparation, supporting the Head of IT on negotiation and award decisions
Raise service quality and efficiency through automation and platform modernization, evaluating new tooling including AI-enabled internal productivity solutions and preparing business cases that inform the Head of IT's internal IT roadmap
Lead and develop the internal IT team, setting priorities and operating standards, reporting service, cost, and risk performance to management, and deputizing for the Head of IT on operational matters
Sustain governance and audit readiness by keeping controls, procedures, and evidence current for internal and external IT audits including ISO 27001
Person Specification
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
Minimum 6+ years in internal IT operations or infrastructure management, including at least two years leading a team in an SLA-driven environment
Hands-on depth across the corporate IT estate, covering servers, networks, endpoints, virtualization, cloud services, Microsoft 365, Active Directory and identity management, and backup and recovery
Proven track record running service management disciplines, incident, change, problem, and capacity, on an enterprise service management platform
Demonstrated security operations experience covering patching, vulnerability closure, access governance, and disaster recovery testing, with exposure to ISO 27001 or equivalent audit and control frameworks
Commercial capability in IT budgeting, cloud and licence spend management, vendor performance management, and delivery of measurable cost savings
Certifications such as ITIL, Microsoft, CCNA or CCNP, VMware, or Linux will be considered an advantage
Strong communication, stakeholder management, and analytical judgement, with the ability to hold priorities and operating standards under pressure