Front Desk Associate
Company: Miracle-Ear
Role summary
Front Desk Associate is a part-time role at Miracle-Ear in St. George, Utah, United States (on-site). Posted 2026-09-01. Experience level: 0-2. No degree required.
- Job title
- Front Desk Associate
- Company
- Miracle-Ear
- Location
- St. George, Utah, United States
- Work arrangement
- on-site
- Employment type
- part-time
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-01
This part-time Front Desk Associate role at Miracle-Ear is a fantastic opportunity for someone looking for a welcoming environment and a chance to make a real difference in people's lives. No degree is needed, making it accessible for many, and you'll gain valuable experience in customer service and office operations.
Job description
We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!
As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Key Responsibilities:
Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
Scheduling, screening, and confirming new appointments through inbound and outbound calling.
Provide customer resolution to any concerns or questions.
Communicate all relevant customer information to the Hearing Care Professional
Collect and record customer payments.
Maintain the customer database by updating office records.
Inform the customer about hearing care accessory options.
Handle walk-ins and after-care for existing customers.
Help run office promotions by participating in any marketing and social media initiatives.
Support hearing aid maintenance, cleaning and repairs.
Required Qualifications
Minimum of a high school diploma
Administrative, front office, or patient care coordinator background
Experience in a direct customer support role
Comfortable handling inbound and outbound calling
Appointment scheduling and quality phone etiquette
Sales-minded and takes initiative
Adaptable and detail oriented, with an outgoing, positive demeanor
Computer literacy, ability to accurately document and file records
Compensation: $17 - $20/hour
Standard Office Hours: Monday - Friday, 9AM - 5:30PM
Schedule Expectations: This position is expected to begin with a full-time schedule during September, followed by part-time hours during October and November. There is potential for the position to full-time toward the end of the year based on business needs.
Candidates should be comfortable with this planned change in hours and have flexibility to begin employment as soon as possible.
About Miracle-Ear:
For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.