Contractor Account Manager
Company: Mitsubishi Electric
Role summary
Contractor Account Manager is a full-time role at Mitsubishi Electric in Manchester, England, United Kingdom (remote). Posted 2026-08-04. Experience level: 2-5.
- Job title
- Contractor Account Manager
- Company
- Mitsubishi Electric
- Location
- Manchester, England, United Kingdom
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Sales
- Experience level
- 2-5
- Date posted
- 2026-08-04
Job description
The Contractor Manager is responsible for overseeing the end-to-end management of external contractors and service providers, ensuring they deliver safe, compliant, high-quality, and cost-effective services. The role involves managing contractor performance, maintaining strong supplier relationships, ensuring contractual compliance, and driving continuous improvements across contractor delivery.
Key Responsibilities Manage relationships with external contractors across multiple service areas.
Monitor contractor performance against agreed KPIs, SLAs, and contractual obligations.
Conduct regular performance review meetings and implement improvement plans where required.
Ensure contractors comply with all health and safety, environmental, and statutory requirements.
Work closely with internal stakeholders to understand operational requirements and coordinate contractor activities.
Lead contractor onboarding, inductions, and compliance checks.
Review contractor documentation, including insurance, certifications, risk assessments, and method statements.
Resolve contractor performance issues, disputes, and service failures promptly.
Support procurement activities including tender evaluations, contract renewals, and supplier selection.
Identify opportunities to improve contractor performance, service quality, and value for money.
Maintain accurate contractor records, performance reports, and compliance documentation.
Monitor contractor expenditure and support budget management.
Ensure contractor activities minimise operational disruption while maintaining service standards.
Produce regular reports and performance dashboards for senior management.
Promote a culture of continuous improvement, collaboration, and accountability across the contractor network.
Personal Attributes Highly organised and detail-oriented.
Commercially aware with strong decision-making skills.
Proactive and solutions-focused.
Able to influence stakeholders at all levels.
Confident managing challenging conversations.
Collaborative team player with a customer-focused mindset.
Desirable Experience within facilities management, engineering, manufacturing, construction, or property environments.
Knowledge of procurement processes.
Health & Safety qualification (IOSH Managing Safely or equivalent).
Experience using supplier or contractor management systems.
Essential Experience managing third-party contractors or suppliers.
Strong understanding of contract management principles.
Excellent stakeholder management and relationship-building skills.
Experience monitoring KPIs and service level agreements.
Strong organisational and planning skills.
Excellent communication and negotiation skills.
Ability to manage multiple priorities simultaneously.
Proficient in Microsoft Office, particularly Excel.
Strong analytical and problem-solving ability.
Pension
Annual Leave