Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services
Company: New Comienzos
Role summary
Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services is a role at New Comienzos in Mexico City, Mexico (hybrid). Posted 2026-09-06. Experience level: 2-5.
- Job title
- Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services
- Company
- New Comienzos
- Location
- Mexico City, Mexico
- Work arrangement
- hybrid
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-09-06
This is a fantastic opportunity to join a supportive team as a Bilingual Travel & Lifestyle Phone Agent! You'll get to help people plan amazing trips while enjoying competitive pay and a stable full-time schedule. Plus, no degree is required, making this a great path for anyone passionate about travel and customer service.
Job description
Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services
Mexico City (Hybrid)
(Bilingual English–Spanish)
Location: Hybrid – Mexico City (CDMX)
Employment Type: Full-Time
Total Compensation: Up to $34,290 MXN per month
Training: Paid onboarding and training provided
Start Date: To Be Confirmed
Position Overview
We are seeking a highly motivated Bilingual Travel & Lifestyle Phone Agent to support a premium international travel services operation serving U.S.-based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced global environment.
The position focuses on providing world-class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.
This is a hybrid position based in Mexico City .
Key Responsibilities
Deliver high-quality customer service in a high-volume inbound travel call environment
Create and service domestic and international travel bookings including flights, hotels, and car rentals
Design personalized travel experiences tailored to customer preferences
Communicate travel offerings, benefits, and exclusive services
Maintain a customer-first approach in every interaction
Navigate multiple systems while ensuring accuracy and compliance
Meet and exceed service and performance goals
Support clients with travel-related inquiries and issue resolution
Required Qualifications
Bilingual proficiency in English and Spanish (required)
Previous experience in a travel-related call center or contact center (required), including reservations, bookings, changes, cancellations, or other travel-related customer service.
Premium customer service
Strong communication and active listening skills
Ability to multitask across multiple systems and platforms
High attention to detail and customer satisfaction
Results-driven mindset and strong problem-solving skills
Availability to work rotating shifts, including nights and weekends
Reliable work setup suitable for hybrid operations
Preferred Qualifications
Prior call center experience in high-volume environments
Knowledge of global destinations and travel geography
Experience creating customized travel itineraries
Familiarity with booking platforms or CRM systems
Compensation & Benefits
Total Monthly Compensation: Up to $34,290 MXN
Includes:
Base Salary: $21,700 MXN
Guaranteed Cash Benefits: $6,440 MXN
Variable Performance Incentives: Up to $6,150 MXN
Eligibility for annual performance bonus
Paid training and professional development
Hybrid work model in Mexico City
Company-provided computer equipment
Career growth opportunities in an international environment
About New Comienzos
New Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with high-quality career opportunities, professional development, and long-term growth pathways.
Application Process
Qualified candidates should apply through New Comienzos to receive further instructions and next steps. Shortlisted applicants will be contacted for additional screening.
Israel Concha
Executive Director, New Comienzos
Apply for Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services at New Comienzos