Administrative Assistant, Residence Services

Role summary

Administrative Assistant, Residence Services is a full-time role at Olds College in Olds, Alberta, Canada (on-site). Posted 2026-08-13. Salary: CAD 54,008–62,947 per year. Experience level: 0-2. No degree required.

Job title

Administrative Assistant, Residence Services

Company

Olds College

Location

Olds, Alberta, Canada

Work arrangement

on-site

Employment type

full-time

Category

Administrative

Salary

CAD 54,008–62,947 per year

Experience level

0-2

Degree required

No

Date posted

2026-08-13

Job description

About Olds College of Agriculture & Technology

Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands-on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada’s Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

The Opportunity - Administrative Assistant, Residence Services (full-time, permanent)

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement Job Classification: Administrative Assistant I

The Administrative Assistant,

Residence Services provides administrative, operational, and customer service

support for Residence Services. As the primary front-line contact for students,

families, guests, and campus stakeholders, this position is responsible for the

efficient delivery of front desk operations, student support services,

communications, and administrative processes that contribute to a positive

residence experience.

The position supports daily residence

operations by coordinating communications, responding to inquiries, processing

payments, managing mail and key services, maintaining student records,

coordinating maintenance requests, and assisting with student engagement

initiatives. Working closely with Residence Services staff and campus partners,

the Administrative Assistant ensures students receive timely information,

appropriate referrals, and exceptional customer service while supporting the

effective operation of residence facilities and programs.

Key Job Functions:

Front Desk Operations & Customer Service

Serve

as the primary point of contact for Residence Services, providing professional,

courteous, and responsive service to students, families, guests, and campus

stakeholders.

Respond

to inquiries received in person, by phone, email, and through other

communication channels.

Manage

residence reception operations, including visitor support, guest intake, and

general information services.

Provide

accurate information regarding residence procedures, policies, timelines, and

campus resources.

Maintain

a welcoming, student-focused environment that promotes positive customer

experiences.

Administrative Support & Records Management

Provide

administrative support for Residence Services operations and departmental

initiatives.

Maintain

student records, departmental files, and administrative documentation in

accordance with privacy legislation and institutional policies.

Support

the processing of payments, deposits, and related transactions while adhering

to established financial controls and procedures.

Assist

with data entry, record maintenance, and document preparation using

institutional systems and software.

In

collaboration with the Manager, Residence Services, plan, coordinate, and

evaluate residence marketing and recruitment initiatives including Level Up,

Discover Residence, residence tours, move-in and move-out programming, Open

Houses, Discovery Days, and other engagement activities.

Support

the coordination of residence move-in, move-out, and operational activities.

Communications & Information Management

Manage

Residence Services communication channels, including departmental email

accounts, office phones, and shared communication platforms.

Draft,

distribute, and maintain routine communications for students, families, and

stakeholders.

Create

and schedule content for Residence Services social media channels.

Maintain

and update Residence Services webpages, digital resources, and student-facing

information portals to ensure information remains current and accurate.

Assist

with promotional and engagement initiatives that support residence awareness

and occupancy goals.

Student Support & Campus Referrals

Provide

first-line support to students regarding residence inquiries, processes, and

services.

Identify

student needs and make appropriate referrals to campus resources including

Health & Wellness, Security Services, Dining Services, Student Services,

the Registrar's Office, and other support areas.

Assist

in resolving routine student concerns and escalate complex issues to

appropriate Residence Services staff.

Support

student engagement initiatives and contribute to a positive residence community

environment.

Supporting

Student Staff Operations which could include setting work schedules, delegating

daily front desk tasks

Operational Coordination & Facility Support

Communicate

updates to students when appropriate.

Coordinate

incoming and outgoing mail and package distribution for residents.

Support

residence access management, including key card issuance, troubleshooting, and

record maintenance.

Assist

with room inspections, inventory tracking, and operational readiness

activities.

Support

residence events, programming, tours, orientations, and special projects as

required.

Education/Experience/Skills/Knowledge Required:

Minimum two-year diploma in Business Administration, Office Administration, Communications, Hospitality, or a related field

Minimum

1-2 years of administrative, customer service, reception, or student service

experience

Experience

in a post-secondary environment is preferred

Experience with student information systems, residence management systems, and administrative software is considered an asset Experience with StarRez and Banner is preferred

Possess excellent computer skills including Google Suite, MS Office and database programs

Ability to complete work accurately with appropriate attenti