Bilingual Patient Service Representative (Orland Park)

Role summary

Bilingual Patient Service Representative (Orland Park) is a role at Orthodontic Experts LTD in Orland Park, Illinois, United States (on-site). Posted 2026-08-05. Salary: USD 19–20 per hour. Experience level: 2-5.

Job title

Bilingual Patient Service Representative (Orland Park)

Company

Orthodontic Experts LTD

Location

Orland Park, Illinois, United States

Work arrangement

on-site

Category

Healthcare Support

Salary

USD 19–20 per hour

Experience level

2-5

Date posted

2026-08-05

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability

Continuous Improvement

Inclusion

Integrity

Respect

Teamwork

Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support

Tasks include but are not limited to:

Answer all phone calls.

Listen and return all voicemails left in front of office phones.

Check-in new and existing patients and let the clinical staff know that the patient has arrived.

Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)

Check out patients (collect payments, make next appointment)

Handle questions and provide information to walk-in patients.

Maintain comm-log up to date with all necessary patient/parent communication information.

Review the daily schedule of the clinic for any changes.

Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.

Review for Bonding approvals

Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).

Understand cancellation policy and reiterate it to patients.

Print end of the day reports.

Maintain office/reception area cleanliness.

Check and reply to all office emails

Check collected payments against the report and check all credit card transactions.

Call patients with outstanding balances

In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.

Participate in Marketing events

Cash handling

Other tasks as assigned

Requirements

High school degree or GED equivalent

3 years of customer service experience

2 years of patient service experience

Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)

Excellent problem solving and de-escalation skills.

Excellent written and verbal communication skills

Bilingual - Spanish

Working Hours/ Location/Pay:

Monday – Wednesday 8:45am – 5:00pm

Thursday - Friday 6.45am - 3:00pm

2 Saturdays per month

Two 9:45am- 6:00pm Shifts per month

13117 S. La Grange Rd , Orland Park, IL 60462

Travel required to Willowbrook , Kedzie, Homewood ,Burbank

Rate of pay - $19 - $20

Benefits (for our full-time employees)

Paid Patient Service Representative Training

Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)

Medical, Dental, Vision, and Life Insurance

Short-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Paid Time Off

Identity Theft Protection - LifeLock

MetLaw

Pet Insurance

Free and discounted Orthodontic Treatment

Monthly Bonuses