VP, Commercial Services
Company: Pacific Service Credit Union
Role summary
VP, Commercial Services is a full-time role at Pacific Service Credit Union in Concord, California, United States (hybrid). Posted 2026-10-30. Salary: USD 194,960–274,162 per year. Experience level: 10+. No degree required.
- Job title
- VP, Commercial Services
- Company
- Pacific Service Credit Union
- Location
- Concord, California, United States
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Healthcare Support
- Salary
- USD 194,960–274,162 per year
- Experience level
- 10+
- Degree required
- No
- Date posted
- 2026-10-30
You’ll love this leadership opportunity if you thrive in a community-focused environment where your expertise directly impacts member success. It offers a highly competitive salary and an exceptional benefits package, all without the barrier of a degree requirement for experienced professionals.
Job description
Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
What’s in it for you?
Health insurance coverage: We provide our employees with 97% premium employer-paid medical and 100% premium employer-paid dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount
Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
About this Role
At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.
The VP, Commercial Services, is responsible for leading and managing all commercial and business lending operations, including commercial real estate, commerical and industrial lending, commercial loan services such as collections, and business deposit services. This role guides and collaborates with the Chief Lending Officer to create, implement, and drive business lending and deposit programs that support the Credit Union’s strategic goals. The VP, Commercial Services, manages operational efficiency, ensures compliance with regulatory standards, and supports a high-quality member lending experience.
This role requires a collaborative leader with solid business acumen, strong communication skills, and a proven ability to drive and deliver meaningful results through effective planning, prioritization and effective execution. The position plays a key role in contributing to organizational growth by advancing key initiatives, driving performance management, exemplifying our core values and implementing strategic initiatives that contribute to organizational goals.
Essential Job Functions
Assist the Chief Lending Officer in all aspects related to the oversight and efficient operation of the commercial services department, including oversight and operation of the commercial lending and business deposit programs.
Participate in developing long-range strategies, as well as managing projects and day-to-day operations of the commercial services department.
Lead and direct all commercial loan activities, including origination, processing, underwriting, closing/funding, and servicing.
Maintain up-to-date knowledge of changing legislative and regulatory climate, develop and maintain policies and procedures in compliance with current laws and regulations.
Assist the Chief Lending Officer with preparing the annual department budget, negotiating and making changes to new and existing contracts.
Research and recommend new products and services, process improvements, expense reductions, and income generating ideas to contribute to the overall profitability of the credit union and improve member engagement.
Responsible for the development, training, and motivation of department managers and staff; identify opportunities for training and development to increase employee engagement and morale.
Responsible for the hiring, counseling, performance evaluation, training, cross training, motivation, and discipline of assigned department personnel.
Set, monitor, and achieve commercial loan and deposit production goals in support of the credit union’s goals and revenue objectives.
Research and evaluate feasibility of new lending products; develop and implement plans for expansion of lending programs.
Keep abreast of innovations in the industry and changing trends in lending and make recommendations to maintain relevancy.
Ensure strong internal service and support from assigned teams, work with leaders across the organization to facilitate effective collaboration and resource coordination across teams.
Develop and update underwriting criteria consistent with the credit union’s risk tolerance.
Monitor compliance with underwriting and effectiveness of established criteria to mitigate losses.
Analyze delinquent loans for loan modifications or charge-off recommendations consistent with prudent lending and collections practices, and applicable laws and regulations.
Develop and review accurate re
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