Guest Care & Property Executive (UK Based-Remote)
Company: Paired
Role summary
Guest Care & Property Executive (UK Based-Remote) is a contract role at Paired (remote). Posted 2026-08-26. Experience level: 0-2. No degree required.
- Job title
- Guest Care & Property Executive (UK Based-Remote)
- Company
- Paired
- Location
- Remote
- Work arrangement
- remote
- Employment type
- contract
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-26
You’ll love this remote role if you enjoy helping people have a great experience and keeping everything running smoothly behind the scenes. It’s an approachable entry-level opportunity that values your personality and organization over a traditional degree, offering plenty of freedom since it’s entirely work-from-home.
Job description
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.
We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations. This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.
Working Hours various:
Monday – Friday: 9:00 am – 10:00 pm GMT
Saturday & Sunday: 8:15 am – 10:00 pm
This role provides operational cover to ensure seamless, exceptional guest, supplier and landlord support. The
UK office is open from 9:00 – 5:30 pm. We then run an Out Of Hours (OOH) service until 10 pm from South
Africa. The core OOH timings are from 5:30 – 10:00 pm Mon – Friday and 8:15am – 10:00pm Saturday &
Sunday.
Key Responsibilities
1. Guest Care & Out-of-Hours Support
Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries
Handle check-in support, access issues, maintenance concerns, and urgent guest situations
Coordinate with landlords and suppliers to resolve issues quickly
Escalate complex cases when needed
Maintain clear shift handovers and operational updates
2. Property Database Management
Update and validate landlord and property information
Maintain accurate property listings and availability records
Review temporary listings and database accuracy
Support property database growth and landlord data management
3. Enquiry & Booking Support
Manage and follow up on pending and last-minute enquiries
Update enquiry statuses and accommodation offers
Support urgent accommodation coordination and operational requests
4. Additional Projects
Assist with occasional projects such as:
Social media support
Review collection
Process improvements
Business initiatives and administrative tasks
Previous experience in customer service, operations, hospitality, property, or administrative roles
Strong communication and problem-solving skills
Excellent multitasking and organizational abilities
Comfortable working independently in a remote environment
Proactive, detail-oriented, and customer-focused mindset
Good computer skills (Microsoft Office / Microsoft 365)
Technical Setup Required
Quiet workspace
Reliable internet connection
Computer/laptop
Mobile phone
Microsoft Teams access
Competitive salary.
Ability to work remotely.
Significant room for growth over time
Apply for Guest Care & Property Executive (UK Based-Remote) at Paired