PATIENT RESOURCE SPECIALIST

Role summary

PATIENT RESOURCE SPECIALIST is a full-time role at Pawnee Mental Health Services Inc in Manhattan, Kansas, United States (hybrid). Posted 2026-10-14. Experience level: 0-2. No degree required.

Job title

PATIENT RESOURCE SPECIALIST

Company

Pawnee Mental Health Services Inc

Location

Manhattan, Kansas, United States

Work arrangement

hybrid

Employment type

full-time

Category

Healthcare Support

Experience level

0-2

Degree required

No

Date posted

2026-10-14

Job description

Description

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

HRSA- Health Workforce: Loan Repayment Program for Health Careers

Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.

Dental Insurance : 100% covered by Pawnee for employees.

Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.

Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.

Paid Holidays: Enjoy 8 paid holidays throughout the year.

Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 24 days per year after your first anniversary.

Paid Medical Leave: Receive a 40-hour bank of paid medical leave.

Employee Assistance Program (EAP): Access support resources for your personal and professional life.

Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

Responsibilities and Qualifications

Essential Responsibilities :

Meet with the client during the comprehensive assessment process to complete vitals and complete initial testing

Meet with the client to complete any Release of Information forms as deemed necessary by the treatment team and assist the client in getting registered for Pawnee’s portal

Complete a check-in phone call with the client, three business days following their assessment, to answer questions and serve as a connection to the agency.

Make Follow up call and connecting to resources.

May need to travel to provide services to meet the needs of clients in all ten counties.

Assists clients in accessing/maintaining payment mechanisms including insurance benefits.

Collaborate with Pawnee staff and community partners in the areas of benefit acquisition and maintenance.

Provides assistance to clients to obtain and/or maintain Medicaid/Medicare benefits.

Provides coordination and communication of Medicaid and Medicare insurance with clients and assigned staff and collaborates with the State of Kansas Department of Health and Environment/KANCARE Clearinghouse. This includes clients with lost or lapsed coverage. Files grievances as needed, based on eligibility, to reinstate benefits. Assists with coverage issues for Medically Needy benefits, including coordination of Spenddown amounts.

Assists in coordinating benefits for clients using the State Health Insurance Assistance Program (SHIP) and Senior Health Insurance Counseling for Kansas (SHICK) program, maintaining proper certifications.

Assists eligible clients with the SSI/SSDI application process using the SOAR Model (SSI/SSDI Outreach, Access and Recovery).

Interviews and follows up with the client, coordinating the application process with Case Manager, Social Security Administration, Disability Determination Services and others involved in the process.

Schedules meetings and follow up meetings with clients to identify needs and barriers to obtaining benefits. Translate information from these meetings into an action/treatment plan with specific goals and objectives.

Assists clients in completing the SSI/SSDI application according to established policies and procedures of the program. Compiles and submits supporting documentation on a timely basis. Serves as a liaison between the client and SSA to coordinate information and requested documents between SSA and DDS.

Identifies and collects existing medical documentation including outside treating source records.

Complete an assessment and written medical summary report for clients.

Coordinates with representative payee services as needed.

Coordinates and communicates regularly with the primary Case Manager and other support service providers to assist the client. Meets with the Case Manager to review application information, discuss pending application status and attend various meetings to review caseload and coordinate SOAR referrals.

Fosters a trusting relationship with clients, meets clients in a mutually convenient setting, develops creative outreach methods to engage difficult-to-reach clients and provides outreach at various community locations to facilitate client participation. Assists the Case Manager by serving as an additional point-of contact for the client in crisis situations.

Works closely with related homeless services.

Collects data and runs various reports to measure SOAR outcomes.

Coordinates with the billing department to ensure appropriate insurance billing.

Assists Case Managers with special projects as directed by the Program Director.

Attend meetings and training as necessary to keep up with current State regulations, as well as attend meetings that support their job functions as requested by their supervisor. This could include but not limited to team meetings, agency meetings, group/ individual/ peer/ committee meetings or community meetings.

Meet and comply with all documentation requirements as directed by policy and their supervisor. This would include but not limited to requirements for documentation and assessments.

Meet client care expectations as outlined in agency policy.

Complete required agency trainings.

Perform all other reasonably related duties