Collections Specialist
Company: Pender & Coward, P.C.
Role summary
Collections Specialist is a role at Pender & Coward, P.C. in Virginia Beach, Virginia, United States (on-site). Posted 2026-08-11. Salary: USD 52,500–60,000 per year. Experience level: 2-5.
- Job title
- Collections Specialist
- Company
- Pender & Coward, P.C.
- Location
- Virginia Beach, Virginia, United States
- Work arrangement
- on-site
- Category
- Administrative
- Salary
- USD 52,500–60,000 per year
- Experience level
- 2-5
- Date posted
- 2026-08-11
Job description
Description
Pender & Coward, P.C. seeks a motivated and detail-oriented Senior Collections Specialist to lead HOA collections, ensuring all past due amounts are recovered while preventing the aging of current balances. You will manage portfolios for multiple clients, serve as primary point of contact on account matters, and deliver timely, accurate updates.
Responsibilities
Monitor, maintain and manage collections using in-house software
Perform detailed and accurate data entry
Prepare billing invoices and periodic status reports for clients
Maintain internal and external communications
Responsible for HOA collections to ensure all past due amounts are collected while preventing the aging of current balances.
Responsible for client communications (including payment, refunds and statements) to ensure all client portfolios are in compliance with established payment policies and terms.
Reviews of all client AR balances periodically to ensure billing/invoice and payment accuracy
Serve as main contact on all accounting aspects of the client’s accounts
Requirements
2+ year(s) experience in high volume collections management with a preferred specialization in homeowner’s associations.
Ability to oversee the intake, cataloging, documentation, and performance of collections portfolios for multiple clients.
Self-motivated, detail-oriented, and highly organized with the ability to multi-task.
Polite, confident, and excellent communication skills both verbal and written.
Capability to work in a fast-paced, team-oriented office environment.
High level of proficiency with Microsoft Office (i.e., Outlook, Word, Excel).
Ability to learn new software, including Totality Collector (T6).
Ability to work full-time, on-site in Virginia Beach, VA
Benefits
Eligible for performance-based bonus after first year
Employee Benefits: health/dental/vision, 401(k), HSA/FSA, Paid Time Off and Holiday Pay
Training & development
Competitive pay rate with opportunity to learn and grow