Forward Deployed Engineer - FDE - Healthcare
Company: Penguin Ai
Role summary
Forward Deployed Engineer - FDE - Healthcare is a role at Penguin Ai (remote). Posted 2026-10-16. Experience level: 5-10.
- Job title
- Forward Deployed Engineer - FDE - Healthcare
- Company
- Penguin Ai
- Location
- Remote
- Work arrangement
- remote
- Category
- Healthcare Support
- Experience level
- 5-10
- Date posted
- 2026-10-16
This remote, salaried full-time role is a fantastic opportunity to be the crucial bridge between a cutting-edge product and its users in the healthcare space. You'll build strong relationships, tackle integration challenges, and ensure customers get the most out of the technology. If you enjoy wearing multiple hats and being a key problem-solver, this is a great fit.
Job description
About the Role: Your Epic Quest as Our FDE!
You’re the Penguin glue , the vital link connecting our groundbreaking product with our customers. Post-sale, you'll be their go-to Penguin – building rock-solid trust, unblocking those integrations and ensuring they extract maximum value from Day 1 and beyond.
Get ready to wear many hats of differing shapes & sizes! You'll be part implementation lead , part use-case architect , part technical translator , and always, always the customer's fiercest advocate. This isn't just a job; it's a mission to transform healthcare one successful deployment at a time.
Your Day-To-Day Superpowers: What You'll Actually Do:
Onboarding Orchestrator: Lead the charge for new clients, masterminding technical setup, KPI planning, and rollout support. You make sure their journey with us is smooth sailing
Use Case Visionary: Collaborate with customers to design brand-new use cases that tackle their real, gritty healthcare business problems; no "pilot fluff" allowed, just measurable impact
Empowerment Enthusiast: Patiently and energetically train users, run dynamic enablement sessions, and craft super-simple documentation that makes everyone exclaim, "Ohhh, now I get it!"
Voice of the Customer: Act as our internal champion for client feedback, translating real-world insights into meaningful product improvements. You're their microphone!
Cross-Functional Connector: Seamlessly collaborate with Sales, Product, Engineering, and Marketing to ensure our customers experience a unified, friction-free journey
Adoption & Growth Alchemist: Proactively identify and solve potential problems, earn those crucial renewals, and uncover expansion opportunities within accounts. You're building relationships, not just managing contracts
What We're Looking For: Your Unique Blend of Awesome!
We need someone who perfectly blends technical acumen, business empathy, and sky-high customer EQ.
Healthcare Tech Whisperer (5-8 years): You've got serious experience in healthcare technology, technical account management, or implementation; bonus points if it’s in SaaS or AI environments
Healthcare Operations Navigator (3-5 years): You know the ins and outs of payers, providers, and revenue cycle management like the back of your hand
AI/ML Fluent: You're comfortable with AI/ML concepts. No need to build the model, but you absolutely know what it's doing and how to explain it
Integration Guru: You speak the language of APIs, ETL, SQL, FHIR, HL7. You just get data integrations, even if you're not coding them
Crystal Clear Communicator: You effortlessly bridge the gap between clients & internal teams, and have a proven record of creating engaging material to present to Senior / C suite level
Proactive Pioneer: You don't wait for instructions; you hunt for value, tackle problems head-on, and make things happen
Bonus Points: Your Secret Weapons!
You've not just survived but thrived in the beautiful chaos of a high-growth startup
You’ve implemented AI or automation projects that delivered measurable undeniable impact
Can calm a frazzled customer and gently push back when needed (the ultimate diplomat!)
Can effortlessly transform vague customer feedback into crystal-clear product feature requests
The Culture Fit: Join Our Colony of Innovators!
You'll waddle with us if:
You like your coffee with a side of delightful chaos
You're fuelled by complexity and obsessed with delivering amazing results
You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives
You believe customer success is more than just closing "support tickets", it's about long-term, transformative impact
Education & Qualifications: Brainiac Basics
A Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
Comp & Perks: Because Even Superheroes Need Support!
Competitive salary: We reward greatness!
Medical, vision, and dental coverage: Keep you healthy and smiling!
Generous vacation policy and company holidays: Recharge and conquer!
A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!
Apply for Forward Deployed Engineer - FDE - Healthcare at Penguin Ai