Technical Support Specialist
Company: Pinerium
Role summary
Technical Support Specialist is a full-time role at Pinerium in Alexandria, Egypt (on-site). Posted 2026-10-03. Experience level: 0-2. No degree required.
- Job title
- Technical Support Specialist
- Company
- Pinerium
- Location
- Alexandria, Egypt
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-03
If you're great at solving tech problems and helping people out, Pinerium has a fantastic full-time opportunity for you! No degree is needed, and you'll get to work on a variety of tech challenges, ensuring everything runs smoothly for the team.
Job description
Pinerium is seeking a proactive and technically skilled Technical Support Specialist to provide technical assistance,
troubleshoot system issues, and support daily operational technology
needs across the organization.
This role is responsible for diagnosing technical problems,
supporting users, resolving hardware and software issues, managing
support requests, and ensuring smooth operation of company systems,
devices, and business applications.
The ideal candidate will have strong troubleshooting abilities,
communication skills, attention to detail, and the capability to
support users professionally in a fast-paced technology environment.
Key Responsibilities
Technical Support & Troubleshooting
Provide technical support for hardware, software, systems, and
operational technology issues.
Diagnose and troubleshoot technical problems related to devices,
applications, and network access.
Assist users with technical inquiries, issue resolution, and
system guidance.
Ensure timely and effective resolution of support requests.
Ticket Management & Issue Resolution
Manage support tickets and follow up on issue resolution activities.
Analyze technical issues and identify root causes.
Escalate complex technical issues to senior technical teams when required.
Track issue progress and ensure compliance with support standards
and response times.
System & Device Support
Support setup, configuration, and maintenance of company devices
and systems.
Assist in software installation, updates, user account setup, and
access management.
Monitor operational system functionality and identify technical
risks or recurring issues.
Support onboarding and technical readiness for new employees.
Documentation & Operational Support
Maintain accurate technical documentation, troubleshooting
records, and support logs.
Create and update user support guides and technical knowledge base materials.
Support testing and validation activities after issue resolution
or system updates.
Assist in improving support processes and operational efficiency.
Communication & Collaboration
Communicate technical solutions clearly to non-technical users.
Work closely with IT, Operations, HR, and department teams to
support business continuity.
Maintain professionalism and positive user experience during
support interactions.
Stay updated with technology best practices and company systems.
Requirements
Bachelor’s degree in Information Technology, Computer Science,
Information Systems, or related field.
1–3 years of experience in technical support, IT support,
helpdesk, or system support roles.
Strong troubleshooting and problem-solving abilities.
Familiarity with operating systems, hardware troubleshooting,
software support, and networking basics.
Experience with ticketing systems and technical support workflows.
Strong communication and customer support skills.
Ability to manage multiple support requests efficiently.
Attention to detail and documentation discipline.
Ability to handle users professionally under pressure.
Familiarity with SaaS platforms, cloud systems, or business
applications is preferred.
Fluency in English (Arabic is a plus).
Additional Requirement: Candidate must have their own laptop.
Must be a non-smoker (all types).
Benefits
Competitive salary and career growth opportunities.
Exposure to enterprise systems and technical operations environments.
Continuous learning and professional development through Pinerium Academy.
Collaborative and technology-driven work environment.
Career growth path into System Administration, IT Operations, or
Technical Engineering roles.