CSR (Customer Service Representative) II

Role summary

CSR (Customer Service Representative) II is a role at Piping Technology & Products Inc in Houston, Texas, United States (on-site). Posted 2026-09-09. Salary: USD 20–25 per hour. Experience level: 0-2. No degree required.

Job title

CSR (Customer Service Representative) II

Company

Piping Technology & Products Inc

Location

Houston, Texas, United States

Work arrangement

on-site

Category

Customer Service

Salary

USD 20–25 per hour

Experience level

0-2

Degree required

No

Date posted

2026-09-09

Job description

Description

Position Title: CSR (Customer Service Representative) II

Department: Project Management

Reports To: Director of Project Management

FLSA Classification: Non-Exempt

Job Type: Full-Time (On-Site)

Schedule: Monday–Friday

About Piping Technology & Products (PT&P)

Founded in 1978 and based in Houston, TX, PT&P is a leading manufacturer of engineered pipe supports and other piping system products used in power, refining, chemical, and related industries. We’re known for fast turnaround, reliable quality, and a strong commitment to helping our customers keep critical infrastructure running. With a wide range of in-house capabilities, PT&P continues to grow while staying focused on innovation, service, and long-term partnerships. Join our team and help deliver solutions that keep critical infrastructure running safely and efficiently.

Position Summary

The Customer Service Representative – Manufacturing serves as a key connection between PT&P customers and internal operations teams. This position keeps customers informed throughout the manufacturing process by providing timely, accurate updates, researching order details, answering questions, and coordinating the resolution of order-related concerns.

The ideal candidate is a responsive, organized communicator who enjoys supporting customers, collaborating across departments, and managing multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

Provide customers with timely and accurate updates regarding manufacturing, inspection, and shipping status.

Respond professionally and promptly to customer inquiries by telephone and email.

Review shop-order information and monitor orders throughout the manufacturing process.

Coordinate with Production, Quality Control, Shipping, Sales, and other internal teams to obtain current and accurate order information.

Communicate potential delays, schedule changes, shipment updates, and other important developments to customers.

Assist with resolving order-related concerns by researching details, coordinating follow-up, and keeping customers informed.

Maintain accurate records of customer communications, commitments, questions, and order updates.

Follow up on open questions and outstanding customer requests through resolution.

Build positive, professional working relationships with customers and internal team members.

Escalate urgent, sensitive, or complex customer concerns to the appropriate department or manager.

Perform additional customer service and administrative duties as assigned.

Requirements

Minimum Qualifications

Preferred Bachelor’s degree from an accredited college or university.

A minimum of a high school diploma

Strong verbal and written communication skills with a professional, customer-focused approach.

Strong organizational skills and the ability to manage multiple priorities, deadlines, and follow-up items.

Ability to work effectively with customers and employees across multiple departments.

Basic proficiency with Microsoft Office applications, email, and standard business technology.

Preferred Qualifications

At least six months of customer service, retail, administrative, or manufacturing-related experience.

Experience communicating with customers in a manufacturing, fabrication, or industrial environment.

Experience reviewing production schedules, shop orders, purchase orders, or shipping information.

Familiarity with enterprise resource planning (ERP) or customer relationship management (CRM) systems.

Working Conditions

Full-time, on-site position in an office environment located within or near an active manufacturing facility.

Regular use of a computer, telephone, and other standard office equipment.

Frequent communication with customers and internal departments by telephone, email, and in person.

Occasional entry into designated manufacturing or shipping areas while following all applicable safety and PPE requirements.

Ability to remain seated or standing for extended periods and perform routine office tasks.

Occasional schedule flexibility may be required to address urgent customer or shipment needs.

Equal Opportunity Employer