Team Lead
Company: Planet Fitness - Baseline Fitness
Role summary
Team Lead is a full-time role at Planet Fitness - Baseline Fitness in Hammond, Louisiana, United States (on-site). Posted 2026-10-17. Experience level: 0-2. No degree required.
- Job title
- Team Lead
- Company
- Planet Fitness - Baseline Fitness
- Location
- Hammond, Louisiana, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-17
This is a fantastic opportunity to step into a leadership role at Planet Fitness, even without a degree! You'll get to help manage gym operations, ensure members have a great experience, and play a key part in training and developing your team. It's a full-time position where you can really make an impact.
Job description
Job Details: Job Location: Hammond HAM - Hammond, LA, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Customer Service, Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities
Assist in training and developing staff.
Assist in member service oversight making sure all staff provide great customer experience.
Very involved in front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls.
Assist in member check-ins, sign-ups, cancellations, and updating member account information.
Great/meet potential members and provide gym tour.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensuring adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of gym.
Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Qualifications: Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.