Customer Service Representative Nights and Weekend
Company: Planet Fitness - PF Baseline Fitness
Role summary
Customer Service Representative Nights and Weekend is a part-time role at Planet Fitness - PF Baseline Fitness in Hammond, Louisiana, United States (on-site). Posted 2026-10-17. Salary: USD 11–12 per hour. Experience level: 0-2. No degree required.
- Job title
- Customer Service Representative Nights and Weekend
- Company
- Planet Fitness - PF Baseline Fitness
- Location
- Hammond, Louisiana, United States
- Work arrangement
- on-site
- Employment type
- part-time
- Category
- Customer Service
- Salary
- USD 11–12 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-17
Planet Fitness is looking for a part-time Customer Service Representative to join their team for nights and weekends. This is a great entry-level opportunity where no degree is required, offering a chance to build valuable customer service skills while ensuring members have a positive gym experience. The pay is $10.50-$11.50 per hour.
Job description
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
· Greet/meet potential members, providing a great customer experience.
· Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
· Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
· Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Apply for Customer Service Representative Nights and Weekend at Planet Fitness - PF Baseline Fitness