PT Customer Service Rep
Company: Planet Fitness
Role summary
PT Customer Service Rep is a role at Planet Fitness in Strongsville, Ohio, United States (on-site). Posted 2026-08-08. Experience level: 0-2. No degree required.
- Job title
- PT Customer Service Rep
- Company
- Planet Fitness
- Location
- Strongsville, Ohio, United States
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-08
Job description
Job DetailsJob Location: L102 Strongsville - Strongsville, OH 44136Job Shift: Second ShiftPart- Time: Starting at $12 per hour.
Saturday-Sunday: 11am-7pm
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
We Are Accountable – Self-starters who pursue excellence.
We Are Driven – Problem solvers who deliver results.
We Are Passionate – Positive energy with a real desire to help others.
We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits:
Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift-differential pay for select shifts
PTO for all employees
Employee Assistance Program
Free employee Black Card Membership
Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment.
QualificationsJob Requirements:
Customer service experience
High school diploma/GED equivalent preferred
Must be 18 years of age or older
Basic computer proficiency
Physical Demands:
Frequent lifting, carrying, pushing, and pulling
Must be able to lift up to 75 lbs.
Will encounter cleaning chemicals during shift
Frequent climbing, balancing, kneeling and crouching during shift
Continual reaching with hands/fingers/arms during shift