LEAD MEDICAL CENTER REP
Company: Premier Health
Role summary
LEAD MEDICAL CENTER REP is a role at Premier Health in Centerville, Ohio, United States (on-site). Posted 2026-08-13. Experience level: 2-5.
- Job title
- LEAD MEDICAL CENTER REP
- Company
- Premier Health
- Location
- Centerville, Ohio, United States
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 2-5
- Date posted
- 2026-08-13
Job description
Premier Primary Care and Pediatrics - Clyo
FT / 80 hours per pay period
The Lead MCR is responsible for overseeing the daily operations of the front desk, supervising and training front office staff, and ensuring exceptional customer service. This role acts as the first point of contact for visitors and patients, requiring strong communication, organizational, and problem-solving skills.
Key Responsibilities:
· Supervising and Training: Leading and mentoring a team of front desk staff, ensuring they provide excellent customer service and adhere to established procedures. AIDET Review.
· Front Desk Operations: Managing the daily activities of the front desk, including answering phones, managing mail, scheduling appointments, delegating tasks to other MCRS, and handling visitor inquiries.
· Customer Service: Ensuring a positive and professional first impression for all visitors and patients, addressing inquiries and resolving issues promptly and effectively. The first point of contact to discuss/address patient concerns utilizing HEART method and then escalating to management as needed.
· Record Keeping: Maintaining accurate and up-to-date records, databases, and files, including confidential information/HIPAA.
· Collaboration: Working with other departments to optimize administrative processes and improve efficiency including clinical staff, providers, vendors, & specialty departments within the building.
· Policy Enforcement: Collaborating with Practice Manager and Clinical Lead to implement and enforce office policies and procedures. Acting as a back-up to the Practice Manager and Clinical Lead when they are not in the office.
· Assisting in Staff Meetings under the direction of the Practice Manager
· Assisting in Crucial Conversations under the direction of the Practice Manager
Required Skills and Experience:
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