CRM Coordinator – Customer Follow-Up & Appointment Setting
Company: Price Cars, Inc.
Role summary
CRM Coordinator – Customer Follow-Up & Appointment Setting is a role at Price Cars, Inc. in Sunnyvale, California, United States (on-site). Posted 2026-09-04. Experience level: 0-2. No degree required.
- Job title
- CRM Coordinator – Customer Follow-Up & Appointment Setting
- Company
- Price Cars, Inc.
- Location
- Sunnyvale, California, United States
- Work arrangement
- on-site
- Category
- Sales
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-04
Price Cars, Inc. is looking for a friendly and organized person to connect with customers and schedule appointments. This entry-level role doesn't require a degree and offers a great opportunity to learn and grow within the automotive industry. If you're good at talking to people and managing your time, this could be the perfect fit for you!
Job description
Description
Department: Sales / BDC
Reports To: Sales Manager / GSM
Position Summary
The CRM Coordinator is responsible for ensuring every customer inquiry receives a timely response and every opportunity is properly worked in the CRM. This role serves as a point of contact when sales reps are unavailable, off shift, or actively engaged with other customers ensuring no lead, walk-in, or follow-up task falls through the cracks.
Requirements
Key Responsibilities
Respond promptly to incoming customer inquiries (phone, text, email, internet leads) when the assigned sales rep is off or occupied
Set and confirm sales appointments, ensuring accurate scheduling in the CRM (DriveCentric)
Perform ongoing follow-up with customers who haven't completed the sales process including unsold showroom traffic, pending deals, and aged leads
Log all customer interactions accurately and in real time within the CRM
Coordinate with sales managers and reps to hand off "hot" or ready-to-buy customers appropriately
Maintain a professional, friendly, and helpful tone in all customer communication, representing the dealership well in every interaction
Success Metrics
Response time to customer inquiries
Appointment show rate
CRM logging accuracy/completeness
Follow-up task completion rate
Apply for CRM Coordinator – Customer Follow-Up & Appointment Setting at Price Cars, Inc.