Member Service Specialist
Company: ProFed Federal Credit Union
Role summary
Member Service Specialist is a role at ProFed Federal Credit Union in Fort Wayne, Indiana, United States (on-site). Posted 2026-08-15. Experience level: 2-5.
- Job title
- Member Service Specialist
- Company
- ProFed Federal Credit Union
- Location
- Fort Wayne, Indiana, United States
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-15
Job description
Description
POSITION SUMMARY
Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence, transactions, and credit union documents. Provide assistance and support to Branch Manager and Assistant Branch Manager in branch deposit, lending, and security operations. Responsible for providing leadership, technical guidance, and training to Member Service Associate staff members.
QUALIFICATIONS
Requires a friendly, well-organized person who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to prepare and complete transaction and loan documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.
PHYSICAL REQUIREMENTS
Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Ability to complete transactions, documentation and perform mathematical computation is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide assistance and support to Branch Manager and Assistant Branch Manager as needed
Conduct loan interviews and process loan applications and documentation
Provide leadership, technical guidance, and training to Member Service Associate staff members
Execute member transactions and provide general information in an accurate, efficient, and courteous manner
Actively promote credit union products and services
Maintain proper control of assigned cash, corresponding transactions, and credit union documents
Maintain a neat and organized work area
Attend all required staff meetings and training sessions
Additional duties as assigned
ProFed is an EEO employer – M/F/Vets/Disabled
Apply for Member Service Specialist at ProFed Federal Credit Union